Microsoft Dynamics 365 Admin - Remote

Yo Ai Labs; Cape Town; Remote; ZAR 350,000 - 550,000; Full time

Job summary

Cisco is seeking a People & Communities Representative to support employee inquiries and local HR processes in South Africa and across Africa. You will coordinate benefits, onboarding, and compliance with vendors and local regulations, while driving continuous improvement of HR services.

Ideal candidates bring 2-3 years of HR operations experience and a solid understanding of SA labor laws. The role offers opportunities to impact employee experience and work with cross-functional teams in a

Qualifications

• Bachelor's or Master's degree in HR, Local Labor Law, Business Administration, or a related field.
• 2-3 years of HR operations, administration, or client-facing support experience.
• Foundational understanding of local SA labor laws, compliance, and HR processes.
• Experience with data management and HR self-service platforms.

Responsibilities

• Provide benefits lifecycle management in partnership with global/local vendors.
• Assist onboarding and employee life transitions with compliant processes.
• Maintain local compliance calendars and HR data for SA requirements.
• Support HR programs and employee engagement initiatives locally.
• Leverage HR IT and self-service platforms to improve processes and KPIs.
• Collaborate with procurement for vendor management and SLAs.

Skills

HR operations

Data management

Customer service

Cross-functional collaboration

Education

Bachelor's or Master's in HR/Local Labor Law/Business Admin

Tools

HR software

Job description

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.

MEET THE TEAM

Join our People Support team in Middle East & Africa to provide country support in our Africa countries, where we deliver efficient, streamlined, and high-impact services to employees across the region.
We are dedicated to operational excellence, driving standardized processes, and leveraging cutting-edge HR technology and self-service platforms to reduce manual work and elevate the employee experience.
As a People & Communities Representative, you will act as a trusted partner and primary point of contact for employee inquiries, collaborating closely with stakeholders, P&C Consulting partners, and external vendors. If you are passionate about customer service, compliance, continuous improvement, and creating 'moments that matter' for employees during key life transitions, this is the team for you.

YOUR IMPACT

• Benefits Lifecycle Management: Provide an outstanding employee experience by coordinating (directly or indirectly) the entire benefits lifecycle-including medical/life insurance, pension, and more-in partnership with our global and local vendors.
• Onboarding & Employee Support: Support new employee onboarding to ensure a successful, compliant start, and assist employees through complex life transitions and escalations, connecting them and their families to the most appropriate benefits or policies.
• Data & Local Compliance: Oversee employee data collection based on local South African requirements for benefits and compensation from day one. Proactively maintain compliance calendars, audit schedules, and associated local P&C data to minimize risk and satisfy legal requirements, driving employee-action communications to 100% completion.
• HR Programs & Engagement: Provide local expertise to support a variety of programs conceived and driven by P&C, primarily focused on enhancing employee engagement.
• Process Improvement & Technology: Leverage HR IT and self-service platforms to innovate, automate, and streamline processes. Regularly assess operational efficiency, monitor service delivery KPIs, and participate in continuous improvement and change implementation projects to reduce manual work and costs.
• Vendor & Stakeholder Collaboration: Partner with Procurement for vendor management to ensure external partners meet contractual obligations and Service Level Agreements (SLAs), while aligning P&C services with business and employee needs.
• Portfolio & Project Management: Drive the execution of planning and forecasting for portfolio/budget management, and oversee project coordination, production, and logistics for service delivery.

MINIMUM QUALIFICATIONS

• Education: Bachelor's or Master's degree in relevant fields such as Human Resources, Local Labor Law, Business Administration, or a similar discipline.
• Experience: 2-3 years of related professional experience in HR operations, administration, or a similar client-facing support role (or equivalent related work experience).
• Compliance & Local Knowledge: Foundational understanding of local labor laws, compliance regulations, and HR administrative processes relevant to South Africa.
• Operational Skills: Demonstrated capability in data management, process coordination, and utilizing HR technologies/self-service platforms.

PREFERRED QUALIFICATIONS

• Customer-Centric Approach: Proven track record of delivering empathetic, high-quality customer service and support in a fast-paced corporate environment.
• Continuous Improvement Mindset: Experience participating in continuous improvement, process optimization, or change management initiatives.
• Vendor & Stakeholder Management: Familiarity working with third-party vendors, benefits providers, or cross-functional stakeholders.
• Analytical Skills: Experience tracking service delivery KPIs and using data to identify trends, report on metrics, and drive operational improvements.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Job Identification

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary: 0