MES/OT Support Lead: Service Excellence & Growth

CSI3; Secunda; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

CSI3 in Secunda, South Africa seeks a Technical Support Manager to lead MES/OT support teams, ensuring high-quality service delivery and operational excellence. You will own SLA performance, vendor management, and customer satisfaction, while guiding continuous improvement and governance across sites.

The role requires strong leadership, 10+ years in Industrial IT/MES, and a track record of building capable teams.

Qualifications

• 10+ years experience in Industrial IT and MES environments.
• Minimum 2 years in operations team leadership.
• Strong leadership, mentoring, and team development.
• Proven ability to manage SLA, vendor relations, and change control.

Responsibilities

• Oversee SLA compliance and service quality.
• Lead regular operational meetings and reports.
• Manage vendor relationships and contracts.
• Drive continuous improvement and process governance.
• Escalation point for customer concerns.
• Develop capability and succession planning.

Skills

Leadership

SLA Management

Vendor Management

ITIL

MES/OT

Change Management

Education

Bachelor’s degree in Computer Science or related

Grade 12

Tools

ITIL Framework

Job description

CSI3 in Secunda, South Africa seeks a Technical Support Manager to lead MES/OT support teams, ensuring high-quality service delivery and operational excellence. You will own SLA performance, vendor management, and customer satisfaction, while guiding continuous improvement and governance across sites.

The role requires strong leadership, 10+ years in Industrial IT/MES, and a track record of building capable teams.