Merchandiser Team Leader | Managed People Solutions | Johannesburg

Managed People Solutions; Gauteng; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a dynamic Merchandising Team Leader to drive product visibility and brand growth. In this pivotal role, you will lead a team of merchandisers, ensuring they meet their KPIs while maintaining high standards of product presentation and customer engagement. Your expertise in merchandising and customer service will be key to building strong relationships and effectively addressing customer needs. If you're ready to take on a leadership role in a vibrant environment, this is the perfect opportunity for you to shine and make a significant impact.

Qualifications

• Experience in merchandising and customer service is essential.
• Knowledge of FMCG environment is beneficial.

Responsibilities

• Lead a team of merchandisers to ensure effective product merchandising.
• Monitor and support team performance to meet KPIs.
• Engage with customers to resolve issues and enhance satisfaction.

Skills

Customer Service

Merchandising

Communication

Problem Solving

Education

Grade 12

Job description

Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Johannesburg, Gauteng.

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandising products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader are fulfilling their KPI’s.

Responsibilities

1. Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers).
2. Count and determine stock to be merchandised as per SOP.
3. Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
4. Merchandise in accordance with SOP and check product quality on the shelf, stock rotation, and price tag.
5. Keep shelf and back-up area (e.g. storeroom) clean, tidy and uncluttered in accordance with housekeeping SOP.
6. Execute merchandising activities as per cycle brief.
7. Be polite with customers and, where needed, escalate to management to resolve issues. Feedback on customer complaints, queries, and requests.
8. Communicate and upkeep knowledge of product and promotions according to the cycle brief.
9. Effectively record merchandising activities as per standard.
10. Execute calls as per call cycle.
11. Advise manager on identified opportunities in the store (e.g. additional display and merchandising space).
12. Advise manager on out of stocks as per SOP.
13. Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
14. Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
15. Daily monitoring of merchandisers' activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
16. Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated, and sorted out.
17. Deliver customer satisfaction by managing customer communication. This includes recording and promptly acting upon customer complaints, queries, and requests and feedback accordingly as per communication SOP and contact grid.
18. Actively build relationships with customers by engaging in active communication and resolving issues where required.
19. Ensure that all escalated queries and challenges are effectively dealt with and resolved.

Requirements

1. Grade 12
2. Merchandising experience
3. 12 months experience in an FMCG merchandising environment (Beneficial)

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.