Membership Clerk MMH250411-1

Role Purpose

To verify and accurately process membership applications and member record updates in accordance with business rules, policies, and procedures.

Requirements

• Matric / Grade 12 is essential.
• Higher certificate or equivalent qualification in Office Administration, Business Administration, or related field.
• 1 – 2 years’ experience as an Administrator / Data Entry Clerk or Equivalent.
• Experience in a client service environment.
• Proficiency in English and other specific languages as required.
• Knowledge of relevant regulatory and compliance requirements applicable to the industry.
• Familiarity with industry standards and best practices, enabling the application of optimal approaches and methodologies in daily tasks.

Duties and Responsibilities

Process

• Apply and enforce membership rules and mandates of the scheme, including eligibility and underwriting criteria, to ensure compliance and prevent financial risks associated with incorrect membership information.
• Maintain precise and up-to-date membership details in alignment with departmental standards.
• Ensure 99.5% quality and 100% production of supporting documentation for all membership transactions.
• Resolve queries from members, employer groups, service providers, and the Scheme promptly and professionally, fostering client retention and positive relationships.
• Contribute to meeting Service Level Agreement commitments by adhering to schedules, occupancy requirements, and delivering quality service to both internal and external stakeholders.

Client

• Provide authoritative expertise and support to clients and stakeholders, building and maintaining positive relationships to ensure their needs are met effectively.
• Identify opportunities to enhance client service and fair treatment within the membership administration area and make recommendations to improve overall client satisfaction.
• Deliver on service level agreements made with clients and stakeholders, ensuring their expectations are managed and met consistently.
• Participate in fostering a culture that emphasises rewarding relationships, facilitates feedback, and prioritises exceptional client service.

People

• Continuously develop expertise in professional, industry, and legislative knowledge to stay updated with relevant practices and contribute positively to change initiatives.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders to facilitate effective communication and cooperation.
• Contribute to continuous innovation by sharing and implementing new ideas that can enhance membership administration processes and overall efficiency.
• Take ownership of driving personal career development, seeking opportunities for growth within the organisation.

Finance

• Identify and recommend opportunities to enhance cost-effectiveness and increase operational efficiency within the membership administration area.
• Manage financial and other company resources under your control responsibly and with due respect to budgetary constraints.
• Provide input into risk identification processes, communicating recommendations for risk mitigation in the appropriate forums.
• Contribute to the financial planning process within the membership administration area, aligning actions with the organisation's financial goals.

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