Member Consultant - Healthcare (Durban)

NMG Benefits; Durban; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated Member Consultant to manage healthcare client portfolios in a dynamic environment. This role involves direct interaction with clients, providing essential support for medical scheme queries and training. The ideal candidate will possess strong interpersonal and communication skills, along with a solid background in healthcare administration. You will have the opportunity to build relationships, resolve queries, and contribute to healthcare projects that enhance client satisfaction. If you are passionate about healthcare and client service, this position offers a rewarding career path.

Qualifications

• 3-5 years in administration and healthcare.
• Compliance with legislative requirements (e.g., FPI).

Responsibilities

• Manage client relationships and identify ICU clients.
• Conduct member training and handle HR queries.
• Implement healthcare projects and ensure compliance.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Administrative skills

Time management

Education

Matric certificate

Job description

Job title: Member Consultant - Healthcare (Durban)

Job Location: KwaZulu-Natal, Durban
Deadline: May 21, 2025

Role Overview

• The Member Consultant is responsible for managing a portfolio of healthcare clients under the supervision of the Consulting Manager. The role involves servicing clients’ HR and members face-to-face regarding medical scheme queries, plan advice, and billings. The Member Consultant also conducts induction and member training. Additionally, the role includes responsibilities of an Administration Consultant when in the office or as required.

Duties & Responsibilities

Key Performance Objectives:

• Manage client relationships and identify ICU clients
• Identify trends and provide solutions with the Consulting Consultant (CC)
• Implement proactive services with the CC
• Resolve face-to-face queries with members, HR, and payroll
• Provide member plan advice and HR training on processes and procedures
• Handle HR queries related to billing and medical scheme benefits
• Follow up and provide feedback to relevant parties
• Build relationships with HR/payroll
• Update client information at branch level
• Conduct member renewals training and one-on-one sessions as needed
• Facilitate relationships between clients and medical schemes
• Deliver presentations to clients
• Implement healthcare projects with the CC
• Ensure compliance with the NMG Style guide
• Maintain written records of all client communication within stipulated timelines
• Load applications electronically where possible

General Responsibilities

• Adhere to the NMG Style guide
• Record client interactions accurately and timely
• Load applications electronically where feasible
• Sign and file all client correspondence appropriately
• Capture daily query statistics via CMS
• Assist the Corporate Consultant and Consulting Manager as needed
• Identify and pursue new business and cross-selling opportunities
• Understand legislation and regulations governing healthcare
• Attend internal meetings and training
• Complete weekly MI-TIME reports
• Provide backup support to other Member or Administration Consultants (buddy system)

Qualifications, Experience, and Competencies

• Matric certificate
• Compliance with legislative requirements (e.g., FPI)

Experience

• 3-5 years in administration and healthcare
• Own vehicle and valid driver’s license
• Administrative skills: attention to detail, multitasking, resourcefulness, organized filing, secretarial functions
• Interpersonal skills: rapport building, diplomacy, tact, conflict resolution
• Coordination skills: multitasking, adaptability, up-to-date task knowledge
• Time management: efficiency, prioritization, productivity
• Problem-solving skills: analytical thinking, resource utilization, problem detection
• Communication skills: clear verbal and written communication, effective messaging