Meetings and Banqueting Operations Manager

Hospitality Hire; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading events management company in Cape Town is seeking an experienced Events Manager to oversee the planning and execution of meetings and events. The ideal candidate has a minimum of 3 years of experience and a strong background in hospitality management, along with excellent leadership and communication skills. This role offers an opportunity to drive revenue growth and enhance client satisfaction while ensuring compliance with brand standards.

Qualifications

• Minimum 3 years experience in meetings, events, or banquet management.
• Proven commercial acumen and ability to drive revenue growth.
• Strong leadership, organisational, and interpersonal skills.
• Excellent client service orientation and communication abilities.

Responsibilities

• Actively source and secure new meetings and events business.
• Oversee the planning and flawless execution of all events.
• Lead, coach, and inspire the Meetings & Events team.
• Serve as the primary client liaison, anticipating guest expectations.
• Ensure events comply with brand standards and safety regulations.

Skills

Event Planning & Execution

Commercial Acumen & Business Development

Leadership & Team Management

Client Service Excellence

Operational & Compliance Expertise

Education

Degree or diploma in Hospitality Management

Tools

MS Office

Opera PMS

Event management systems

Job description

Key Responsibilities

ð¹ Commercial & Business Development

• Actively source and secure new meetings and events business.
• Build and maintain strong client relationships, analyze market trends, and implement revenue-maximizing strategies.
• Manage departmental budgets, forecasts, and financial reporting.

ð¹ Operations & Event Execution

• Oversee the planning, coordination, and flawless execution of all events.
• Ensure accurate Banquet Event Orders (BEOs) and conduct client site inspections.
• Maintain high standards of service, safety, and cleanliness.

ð¹ Leadership & Team Management

• Lead, coach, and inspire the Meetings & Events team.
• Manage recruitment, onboarding, training, and performance.
• Foster a culture of accountability, professionalism, and service excellence.

ð¹ Guest Experience & Communication

• Serve as the primary client liaison, anticipating and exceeding guest expectations.
• Monitor feedback and implement improvements to encourage repeat business.

ð¹ Quality & Compliance

• Ensure events comply with brand standards, health & safety regulations, and internal procedures.
• Collaborate across departments for seamless event delivery.

ð¹ Financial & IT Responsibilities

• Plan budgets and track departmental performance.
• Manage Opera system entries, invoicing, payments, and vendor processes.
• Champion technology and IT tools to streamline operations.

Requirements

• Minimum 3 years experience in meetings, events, or banquet management.
• Degree or diploma in Hospitality Management (advantageous).
• Proven commercial acumen and ability to drive revenue growth.
• Strong leadership, organisational, and interpersonal skills.
• Excellent client service orientation and communication abilities.
• Proficiency in MS Office, Opera PMS, and event management systems.

Key Competencies

• ð¹ Event Planning & Execution
• ð¹ Commercial Acumen & Business Development
• ð¹ Leadership & Team Management
• ð¹ Client Service Excellence
• ð¹ Operational & Compliance Expertise

Important Application Notes

• Must hold a valid South African ID.
• Only candidates with relevant experience will be shortlisted.
• Ensure your CV is 100% updated.
• All applicants will attend a virtual introduction interview.
• Recruitment aligns with the companys Employment Equity Plan.