Medical Receptionist (Specialist Surgeon) - Panorama, Cape Town

iMedrecruit; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A well-regarded Specialist Surgeon in Panorama, Cape Town, seeks an experienced Medical Receptionist to manage appointments, patient communications, and billing. This role demands strong organizational skills, ability to work independently, and proficiency in Afrikaans and English. A friendly demeanor, attention to detail, and willingness to engage with patients are essential, alongside prior experience in medical settings.

Qualifications

• At least 3 years' experience in a similar medical receptionist position.
• Experience with theatre bookings and medical billing is advantageous.
• Computer literate with Afrikaans & English proficiency.

Responsibilities

• Manage patient's appointments, communication, and billing processes.
• Prepare theatre and booking lists, liaise with healthcare providers.
• Maintain organized patient files and assist with administrative tasks.

Skills

Professional communication skills

Interpersonal skills

Attention to detail

Patient focused

Ability to multitask

Education

Matric

Tools

VeriClaim

Job description

Medical Receptionist (Specialist Surgeon) Panorama, Cape Town

Our client, a Specialist Surgeon based in Panorama, is seeking to recruit an experienced medical receptionist.

Duties and Responsibilities:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Managing the diary bookings for patient appointments efficiently, including any external healthcare providers (i.e., radiology, laboratory, physiotherapy & doctors).
• Prepare the theatre list bookings and pre-authorisations.
• Arranging the Anaesthetist and Assistant for surgeries.
• Communicate billing policy to all new patients prior to their appointments
• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have any procedures, investigations and admissions.
• Assist with pre-authorisation
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock.
• Accept money (cash or card) and receipting thereof.
• Allocate patient payments.
• Submit invoicing requests to the billing company.
• Liaise with contractors such as medical bureau company, hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Assist the doctor with all office admin related tasks.

Qualification and Requirements:

• Matric
• At least 3 years' experience in a similar medical receptionist position is essential.
• Experience with medical billing (in-rooms) is advantageous
• Experience with theatre bookings is essential
• Computer literate
• Experience with medical software will be advantageous (VeriClaim)
• Afrikaans & English (verbal & written)

Skills and attributes:

• Discreet
• Strong interpersonal skills
• Professional communication skills (Afrikaans & English / verbal & written)
• Patient focused and empathetic
• Ability to work under pressure
• Ability to work independently and unsupervised
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Self-motivated (take initiative)
• Well-presented and professional

Working hours:

• Monday to Friday, 08h00 - 17h00
• Over time as needed for emergency situations

Start Date:

September 2025 (TBC)

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.