Medical Receptionist (Specialist Surgeon), Benoni

iMedrecruit; Benoni; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A healthcare provider in Benoni is seeking an experienced medical receptionist. The ideal candidate has at least 3 years' experience in a similar role, with essential skills in theatre bookings and medical billing. This is a full-time position with office hours from Monday to Friday, offering a professional environment focused on patient care.

Qualifications

• At least 3 years' experience in a similar medical receptionist position is essential.
• Experience with medical billing is advantageous.
• Computer literate and experience with medical software will be advantageous.

Responsibilities

• Answering calls professionally and efficiently.
• Managing diary bookings for patient appointments.
• Preparing theatre list bookings and pre-authorisations.
• Welcoming patients in a friendly manner.

Skills

Discreet

Strong interpersonal skills

Professional communication skills

Patient focused and empathetic

Attention to detail

Ability to work under pressure

Ability to multitask

Self-motivated

Education

Matric

Tools

Medical software

Job description

Medical Receptionist (Specialist Surgeon), Benoni

Our client, a Specialist Surgeon based in Benoni, is seeking to recruit an experienced medical receptionist. Experience with theatre bookings within a private medical practice is essential.

Duties and Responsibilities:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Managing the diary bookings for patient appointments efficiently, including any external healthcare providers (i.e., radiology, laboratory, physiotherapy & doctors).
• Prepare the theatre list bookings and pre-authorisations.
• Arranging the Anaesthetist and Assistant for surgeries.
• Communicate billing policy to all new patients prior to their appointments
• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc.)
• Ensuring patients get the relevant information and forms needed when they need to have any procedures, investigations and admissions.
• Assist with pre-authorisation
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock.
• Ordering of office supplies & stationary.
• Check service dates and arrange services of all machines within the practice (i.e. printer etc.)
• Accept money (cash or card) and receipting thereof.
• Allocate patient payments.
• Submit invoicing requests to the billing company.
• Liaise with contractors such as medical bureau company, hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Assist the doctor with all office admin related tasks.

Qualification and Requirements:

• Matric
• At least 3 years' experience in a similar medical receptionist position is essential.
• Experience with medical billing (in-rooms) is advantageous
• Experience with theatre bookings is essential
• Computer literate
• Experience with medical software will be advantageous
• Afrikaans & English (Verbal & Written)

Skills and attributes:

• Discreet
• Strong interpersonal skills
• Professional communication skills (Afrikaans & English / Verbal & Written)
• Patient focused and empathetic
• Ability to work under pressure
• Ability to work independently and unsupervised
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Self-motivated (take initiative)
• Well-presented and professional

Working hours:

• Monday to Friday, 08h00 - 17h00
• Over time as needed for emergency situations

Start Date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.