Medical Receptionist, Specialist Practice, Hillcrest, KZN

iMedrecruit; Durban; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A medical practice in Durban is seeking a medical receptionist to manage patient communications, appointments, and records. The ideal candidate will have a Matric qualification, experience in a similar role, and strong skills in ICD10 and RPL coding. This full-time position offers a structured work schedule. Apply now if you meet the qualifications and are ready to be part of a professional team.

Qualifications

• Experience in a similar medical receptionist position is essential.
• Experience with medical billing will be advantageous.
• Strong knowledge of ICD10 & RPL coding is essential.

Responsibilities

• Answer calls professionally and efficiently.
• Manage patient appointments and communicate billing policies.
• Prepare files for appointments and welcome patients.
• Ensure patient details are up-to-date and capture information accurately.
• Assist with in-hospital procedures and manage communication with external healthcare providers.

Skills

Strong interpersonal skills

Professional communication skills

Ability to work under pressure

Attention to detail

Organized

Ability to multitask

Dependable & reliable

Well-presented and professional

Education

Matric

Tools

MS Office

Excel

Job description

Our client, an Obstetrician and Gynaecologist based in Hillcrest, KZN is seeking to recruit a medical receptionist.

Duties and Responsibilities

• Answering all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Managing the diary booking patient appointments, communicate billing policy to all new patients.
• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patient's visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.
• Keeping track of cases where the doctor has assisted in surgeries.
• Arrange all admissions (in-hospital, theatre, stepdown etc).
• Typing voice note dictated letters & reports
• Keeping track of pharmacy accounts and stock.
• Accept money (cash or card) and receipting thereof.
• Allocate patient payments.
• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Assist the doctor with all office admin related tasks.

Qualification and Requirements

• Matric
• Experience in a similar medical receptionist position is essential
• Experience with medical billing will be advantageous
• Strong knowledge of ICD10 & RPL coding is essential
• Computer literate (MS Office, especially Excel)

Skills and attributes

• Strong interpersonal skills
• Professional communication skills
• Ability to work under pressure
• Ability to work independently as well as within a team
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Well-presented and professional

Working hours

• Monday to Friday, 07h30 16h30
• Over time as needed for emergency situations

Start Date

02 January 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.