Medical Receptionist

Fx Health; Wes-Kaap; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A medical practice in Cape Town is seeking a Front Office Medical Receptionist to join their team. The role involves welcoming patients, managing appointments, and maintaining patient records. The ideal candidate has at least 2 years of experience in a medical or wellness practice, strong organizational skills, and a customer-oriented attitude. This full-time position offers the opportunity to make a positive impact in the lives of patients dealing with chronic pain.

Benefits

Collaborative team environment

Opportunity for personal growth

Impactful role in patient care

Qualifications

• At least 2 years’ experience in a medical or wellness practice.
• Experience with basic billing and using medical software.
• Strong communication skills and good emotional intelligence.

Responsibilities

• Greet patients and schedule appointments efficiently.
• Keep patient files up to date and assist with billing.
• Communicate with doctors and physiotherapists about patient details.

Skills

Customer service

Attention to detail

Communication skills

Time management

Tools

Medical software

Job description

Front Office Medical Receptionist – Full-Time (On-Site)

Cape Town CBD

We’re an established, dynamic medical practice specialising in chronic back and neck pain rehabilitation. Our team – made up of doctors, physiotherapists, and administrative professionals – works together to give every patient compassionate, coordinated care.

We are looking for a reliable, friendly, and well-organised person to join our front desk team. This role is perfect for someone who enjoys helping others, works well under pressure, and has previous experience in a busy healthcare or wellness practice.

What you will be doing:

Welcoming & Booking Patients

• Greet patients in a warm, professional manner
• Schedule appointments efficiently to keep the practice running smoothly
• Answer calls and respond to queries with empathy and clarity

Day-to-Day Admin

• Keep patient files up to date (both physical and digital)
• Send and follow up on invoices and payments
• Assist with medical aid claims and billing codes (training can be provided)

Working with the Team

• Communicate clearly with doctors and physios about patient arrivals, bookings, and documentation
• Help keep the practice environment organised and calm

Who We’re Looking For:

• At least 2 years’ experience working in a medical, physiotherapy, or wellness practice
• Comfortable with basic billing, capturing patient details, and using medical software
• Friendly, professional, and reliable
• Great attention to detail – you’ll be the one catching double-bookings or missing info!
• Strong communication skills and good emotional intelligence
• Able to work independently, take initiative, and stay calm under pressure
• Understanding of POPIA or willingness to learn
• South African citizen with a valid driver’s licence or easy access to the CBD

What We Offer:

• A team that values collaboration, growth, and compassion
• A well-organised work environment where your role truly matters
• The opportunity to make a daily difference in the lives of people living with pain

To Apply:

Send your CV, a short cover letter (1 page max) telling us why you’re a good fit, and at least one recent reference (within the past 3 months).

Applications without references will not be reviewed.