Medical Receptionist

Medical Placements Recruitment; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated Medical Receptionist to join their team in a dynamic healthcare environment. In this role, you will be the first point of contact for patients, ensuring a smooth registration process and assisting with medical documentation. Your knowledge of medical terminology and experience with EMR systems will be invaluable as you maintain patient records and manage inquiries. This position offers an opportunity to make a significant impact on patient care and support medical personnel in a fast-paced setting. If you are passionate about healthcare and customer service, this could be the perfect role for you.

Qualifications

• Knowledge of medical terminology and procedures is essential.
• Experience with EMR systems and medical office protocols is advantageous.

Responsibilities

• Register patients and assist with documentation and insurance forms.
• Maintain patient records and manage incoming calls and inquiries.
• Schedule appointments and ensure a well-maintained reception area.

Skills

EMR Systems

Customer Service

Medical Terminology

Insurance Verification

Multi-line Phone Systems

Medical office experience

Phone Etiquette

Education

Secretarial qualification

Tertiary qualification

Tools

VeriClaim

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

eClinicalWorks

Athenahealth

Allscripts

Job description

• A Secretarial or a tertiary qualification will be advantageous.
• Knowledge of medical terminology procedures and diagnosis.
• Working experience in and knowledge of VeriClaim will be an advantage.
• Knowledge of computer and relevant software applications.
• Microsoft Word Excel and Power Point experience essential.
• Knowledge of general administrative and clerical procedures.

Main Job Duties and Responsibilities :

• Register patients according to protocols.
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Maintain and manage patient records.
• Answer incoming calls and deal with client inquiries.
• Transfer calls as required.
• Collect copays and payments.
• Schedule Clinic and Day Hospital admissions tests scans and appointments for patients.
• Obtain external medical reports as required by Medical Professionals.
• Deal with incoming and outgoing post.
• Maintain stock of forms and office supplies.
• Ensure reception area is well maintained neat and clean.
• Safeguard patient privacy and confidentiality.
• Invoicing and receipting.
• Provide patient support and support to medical personnel.

Key Skills

EMR Systems,Allscripts,Multi-line Phone Systems,Customer Service,Athenahealth,eClinicalWorks,Insurance Verification,Medical office experience,Medical Terminology,Front Desk,Medical Receptionist,Phone Etiquette