Medical Practice Manager - Newcastle

Guardian Recruiting; Newcastle; On-site; ZAR 25 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee operations and enhance patient experience in a medical practice. This role involves managing a dedicated team, ensuring compliance with healthcare regulations, and implementing operational improvements. The ideal candidate will possess strong organizational and communication skills, along with experience in medical reception and practice management. Join a forward-thinking organization that values accountability and continuous improvement, where your contributions will directly impact patient care and operational efficiency.

Qualifications

• Experience in medical reception and practice management is essential.
• Strong organizational and IT skills, especially in medical management software.

Responsibilities

• Provide strong leadership and manage daily practice operations efficiently.
• Ensure compliance with healthcare regulations and maintain patient satisfaction.

Skills

Office Administration

Medical Reception

Multitasking

Organizational Skills

Communication Skills

IT Skills

Education

Grade 12

Certificate in Office Administration

Tools

Medical Practice Management Software

Electronic Health Records Systems

Job description

The job description is comprehensive and well-structured, but it can benefit from improved formatting for better readability and engagement. Minor adjustments include organizing sections with consistent headings, removing redundant or irrelevant content, and ensuring clarity in responsibilities and requirements. Here is a refined version:

Leadership and Team Management

• Provide strong leadership, ensuring staff adherence to policies, procedures, and best practices.
• Manage, mentor, and support the team while maintaining professional boundaries and reinforcing ethical standards.
• Promote a professional, cohesive, and efficient work environment.
• Encourage a culture of accountability and continuous improvement.
• Oversee leave management.

Operational Management

• Oversee daily practice operations, ensuring efficiency in patient flow and service delivery.
• Enforce policies on scheduling, record-keeping, and patient confidentiality.
• Ensure compliance with healthcare regulations and legal requirements.
• Identify operational improvements and implement solutions proactively.
• Manage budgets, financial reporting, and expenses.
• Oversee billing, medical aid claims, and debt collection.
• Maintain medical records and adhere to data protection laws.
• Develop and monitor KPIs to enhance efficiency and profitability.

Patient Experience & Service Quality

• Maintain high patient satisfaction through feedback and service improvements.
• Handle complaints professionally and ensure timely resolution.
• Deliver compassionate, high-quality care to all patients.

IT & Systems Management

• Oversee medical practice management software and electronic health records systems.
• Train staff in technology use to streamline processes.
• Implement digital solutions to improve operational efficiency.

Additional Responsibilities

• Manage month-end financial processes and reporting.
• Coordinate with contractors, IT specialists, and suppliers.
• Ensure cleanliness and maintenance of the practice environment.
• Assist in marketing and professional networking.

Reception and Administrative Duties

• Manage communication logs and patient feedback.
• Schedule appointments and communicate billing policies.
• Update patient records and facilitate referrals and hospitalizations.

Accounts and Financial Oversight

• Supervise debt collection and admin processes.
• Follow up on outstanding payments.
• Manage petty cash and cash payments.

General Responsibilities

• Supervise hygiene personnel and maintain a tidy environment.
• Handle administrative tasks like filing and copying.
• Oversee medical supplies procurement.

Qualifications and Skills

• Grade 12, Certificate in Office Administration or similar.
• Experience in medical reception and practice management.
• Ability to multitask and work under pressure.
• Strong organizational and IT skills, especially in medical management software.
• Excellent communication skills in English and Afrikaans.
• Own transport and driver’s license.
• Professional appearance and demeanor.

Additional Requirements

• Clear credit and criminal record.