Medical Practice Manager - Newcastle

Our client is looking for a Practice Manager to oversee the day-to-day operations of their busy practice.

Job Specification

1. Leadership & Team Management

• Provide strong leadership, ensuring staff adherence to policies, procedures, and best practices.
• Manage, mentor, and support the team while maintaining professional boundaries and reinforcing ethical standards.
• Promote a professional, cohesive, and efficient work environment.
• Encourage a culture of accountability and continuous improvement.

• Oversee daily practice operations, ensuring efficiency in patient flow and service delivery.
• Enforce policies related to scheduling, record-keeping, and patient confidentiality.
• Ensure compliance with healthcare regulations and legal requirements.
• Identify operational improvement areas and implement solutions proactively.

• Manage practice budgets, financial reporting, and expenses.
• Oversee billing, medical aid claims, and debt collection processes.
• Ensure proper maintenance of medical records and data protection compliance.
• Develop and monitor KPIs to improve efficiency and profitability.

• Maintain high patient satisfaction through feedback and service improvements.
• Handle patient complaints professionally and ensure timely resolutions.
• Ensure compassionate, high-quality patient care.

• Oversee medical management software and electronic health records.
• Train staff in technology use to streamline processes.
• Implement digital solutions to boost operational efficiency.

• Manage month-end financial processes.
• Liaise with contractors, IT specialists, and suppliers.
• Maintain practice environment cleanliness and safety.
• Assist with marketing and professional networking.

Reception & Accounts

• Maintain message logs and handle patient feedback.
• Manage appointment scheduling and update patient details.
• Coordinate with doctors for notes and referrals.
• Oversee hospital admission procedures.
• Manage debt collection, follow-up on outstanding payments, and handle cash receipts.

General & Supplies

• Supervise hygiene personnel for cleanliness.
• Handle administrative tasks like scanning and copying.
• Order medical supplies.

Minimum Requirements

• Grade 12, Certificate in Office Administration or similar.
• Experience in medical reception and practice management.
• Ability to multitask and work under pressure.
• Strong organizational and IT skills.
• Excellent communication skills in English and Afrikaans.
• Own transport and driver's license.
• Professional appearance and clear background checks.

By applying, you agree that Guardian Recruiting may use your application for recruitment purposes and share it with relevant stakeholders. Only shortlisted candidates will be contacted. If you do not hear within two weeks, consider your application unsuccessful. All postings comply with our Client's BEE requirements. Please send certificates only upon request.