Medical Billing Clerk - Midrand

Well known medical equipment supplier requires a Medical Billing Clerk with experience in the medical device industry. This position is based in Midrand.

Job Purpose:

You will obtain orders and build relationships with customers. Process orders, prepare invoices, ensure timeous delivery, resolve issues and follow up on payment.

Tracking and Monitoring Tasks:

1. Follow up on pending orders and ensure completion of invoicing process within a set timeframe;
2. Monitor the progress of pending orders, updating relevant team members and management about any delays or issues;

Maintain organized records of follow-up activities, including dates, actions taken and responses received.

Customer Service & Communication:

1. Communicate with customers and internal departments to gather updates or provide information;
2. Follow up on outstanding payments, or purchase orders to ensure timely collection;
3. Prepare and issue invoices to clients for products delivered in a timely and accurate manner;

Ensure that all invoices are compliant with company policies.

Reporting and Record-keeping:

Generate reports summarizing the status of follow-up activities, providing insights into any delays, bottlenecks, or unresolved issues. Maintain and organise documentation for easy retrieval, ensuring compliance with Company policies.

Problem Resolution:

1. Assist in resolving issues or concerns raised during the follow-up process, including contacting customers/support/logistics/sales;
2. Escalate unresolved issues to management for further action.

Maintaining Customer Relationships:

Ensure that follow-up process contributes to positive customer relations, reflecting a commitment to customer satisfaction. Handle sensitive customer situations professionally, maintaining the reputation of the company.

Qualifications:

1. Grade 12 (Matric) is a minimum requirement;
2. Experience in the Medical Device Industry is essential;
3. Experience with Inventory Management processes in the Medical Device Industry will be advantageous;
4. ERP computer skills would be an advantage;
5. Skilled in Microsoft Office with intermediate MS Excel is a requirement.