Medical Billing Clerk - Midrand

You will obtain orders and build relationships with customers.

Process orders, prepare invoices, ensure timeous delivery, resolve issues and follow up on payment

Tracking and Monitoring Tasks :

• Follow up on pending orders and ensure completion of invoicing process within a set timeframe;
• Monitor the progress of pending orders, updating relevant team members and management about any delays or issues;

Maintain organized records of follow-up activities, including dates, actions taken and responses received.

Customer Service & Communication :

• Communicate with customers and internal departments to gather updates or provide information;
• Follow up on outstanding payments, or purchase orders to ensure timely collection;
• Prepare and issue invoices to clients for products delivered in a timely and accurate manner;

Ensure that all invoices are compliant with company policies.

Reporting and Record-keeping :

Generate reports summarizing the status of follow-up activities, providing insights into any delays, bottlenecks, or unresolved issues.

Maintain and organise documentation for easy retrieval, ensuring compliance with Company policies.

Problem Resolution :

• Assist in resolving issues or concerns raised during the follow-up process, including contacting customers / support / logistics / sales;

Escalate unresolved issues to management for further action.

Maintaining Customer Relationships :

Ensure that follow-up process contributes to positive customer relations, reflecting a commitment to customer satisfaction.

Handle sensitive customer situations professionally, maintaining the reputation of the company.

Qualifications

Grade 12 (Matric) is a minimum requirement

Experience required

Experience in the Medical Device Industry is essential

• Experience with Inventory Management processes in the Medical Device Industry will be advantageous;
• ERP computer skills would be an advantage;
• Skilled in Microsoft Office with intermediate MS Excel is a requirement;