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A leading company in earthmoving equipment seeks a qualified technician for maintenance and repairs. The role involves troubleshooting on customer sites, compiling technical reports, and adhering to safety standards. Ideal candidates will have management experience and strong technical knowledge of Caterpillar components.
Key Output
• Carry out scheduled and preventative maintenance and repairs as per OEM requirements.
• Systematic and efficiently troubleshoot and diagnose machine systems problems and carry out
repairs on earthmoving equipment on customer sites.
• Compile accurate customer machine reports that include failure analysis, condition, service,
Machine Inspection Reports (MIR’s) and Technical Analysis reports (TA’s).
• Maintain professional image when representing BWE.
• Work on specific customer sites as per customer requirements when required.
• Ensure complying to safe work practices when working on machines.
• Maintain and control Contamination Control Standards.
• Responsible and Control of own admin (labour booking, service reports, part returns, etc.)
• Follow through to ensure that quality and productivity standards of own work are consistently and
• accurately maintained (ISO standards)
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
Qualification, Experience and Competencies
• Qualified Artisan or Applicable Engineering Diploma / Degree
• Minimum 5 years management experience in the customer interface.
• Good knowledge of Earthmoving equipment and relevant industry;
• Good communication (written, verbal and presentation) and negotiation skills;
• Ability to work independently, under pressure and meeting deadlines;
• Willing to travel as and when required.
• Show initiative by thinking creatively;
• High level of computer literacy (including relevant SAP exposure);
• Minimum 3 years management experience in the customer interface.
• Good knowledge of Caterpillar components and relevant industry;
• Knowledge of CAT ET,SIS, SIMSi and DSN- advantageous
• Knowledge of CAT Warranty processes - advantageous