Matriculates/ Grade 11

Implement a customer service policy for the organization.

Ensure efficient and prompt handling of all customers’ inquiries/complaints whether relayed by phone, letter, e-mail, or in person.

Ensure implemented customer-service standards are followed; respond promptly to customer inquiries; and resolve problems and complaints.

Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and actions taken.

Prepare daily, weekly, and monthly statistical reports as appropriate.

Create and maintain a positive, supportive, customer-oriented environment for all organization and non-organization clients.

Develop and maintain strong relationships with customers by providing support, information, and guidance.

Liaise with all relevant departments, i.e., transport, warehouse, accounts, etc., and external sales representatives.

Follow up on orders whether they have been loaded or if there are possible delays and inform customers.

Process sales orders in the SAP system and invoices with accuracy in details.

Ensure that all credit notes are done and followed up with the accounts department.

Call customers when necessary regarding upcoming sales and/or getting orders.