Matriculants/School Leavers

Duties & Responsibilities:
Collaborate with different stakeholders (Customers, Vendors, Employees) to ensure that customer needs are fulfilled effectively.
Coordinate and follow up with all stakeholders to ensure resolutions within a set timeframe.
Monitor and manage the GSOC service delivery processes and workflows, working with the GSOC Client Service Delivery Supervisor.
Act as the primary point of contact for service delivery issues and escalations.
Ensure compliance with service level agreement (SLAs) and key performance indicators.
Conduct regular reviews and reports on the performance of stakeholders.
Communicating clearly with the stakeholders on email and on the phone.
Facilitate effective communication and collaboration between stakeholders.