Markets Manager - Time Out Market

V&A Waterfront; Cape Town; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Markets Manager for their vibrant Time Out Market in Cape Town. This role focuses on maintaining exceptional food and beverage standards while leading a dedicated team to enhance guest experiences. You will oversee daily operations, ensuring compliance with health and safety regulations, and actively engage with guests to ensure satisfaction. The ideal candidate will have a strong background in restaurant operations, excellent communication skills, and the ability to thrive in a fast-paced environment. If you're passionate about the hospitality industry and ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• 2-3 years of restaurant operations experience required.
• Expert knowledge of food and beverage service techniques.

Responsibilities

• Maintain high standards of food and beverage quality and guest service.
• Oversee hiring, training, and management of Market team members.
• Develop and implement operating standards and cost-saving measures.

Skills

Restaurant Operations Experience

Food and Beverage Knowledge

Service Techniques

Problem-Solving Skills

Effective Communication

Team Leadership

Confidentiality

Report Writing

Time Management

Stress Management

Tools

Microsoft Office

POS System

Job description

Job title: Markets Manager - Time Out Market

Job Location: Western Cape, Cape Town
Deadline: April 06, 2025

Key Responsibilities

• Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with city, state and federal laws.
• Focus on succession management, training and development of all Market employees.
• Delegate responsibility to the management team as needed and enforce existing policies consistently.
• Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the market team.
• Promote organization in industry, manufacturing and/or trade associations.
• Work closely with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market.
• Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside the General Manager.
• Prepare schedules for the team along with vacation plans.
• Conduct pre-shift meetings and assist team members with any inquiries.
• Develop and implement operating standards, policies, and procedures to be followed by the management team.
• Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information.
• Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams.
• Make decisions and act based on previous experience and good judgment, revising procedures as needed to accommodate unusual situations.
• Interact with all department personnel, Market and vendor staff as needed.
• Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed.
• Develop and implement cost-saving and profit enhancement measures.
• Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff.
• Create and execute action plans for any areas that need improvement or are in critical situations.
• Maximize restaurant profitability; monitor the use of controls to ensure they remain effective.
• Monitor guest satisfaction on all levels, including social media platforms.
• Ensure health, safety and sanitation requirements follow Dubai Municipality standards and ensure all managers are aware of any changes in the law.
• Participate in the development of annual budget for the entire restaurant; develop short and long term financial operating plans.
• Participate in community events and ensure corporate social responsibility goals of venue are met.
• Maintain a professional, neat, and well-groomed appearance adhering to Market’s standards.
• Open and/or close Market daily as scheduled following established standards and guidelines.
• Follow up on cash handling procedures.
• Maintain confidentiality.
• Assist Management as needed in any other task necessary to ensure successful operations of the Market.
• Engage with guests at the Market to ensure guest satisfaction.
• Main focus on day-to-day operations, guest engagement, and staff supervision.

There are 3 roles available but not limited to:

• Specializing in customer service.
• Specializing in BOH and Hygiene Management.

Skills and Experience

• Minimum of two to three years of restaurant operations experience required.
• Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction.
• Proficient in Windows Microsoft Office, POS system.
• Strong problem-solving skills.
• Ability to lead by example and act in a professional manner always.
• Ability to communicate effectively and assertively, both verbally and in writing with staff, clients, and the public.
• Ability to maintain a high level of confidentiality.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to demonstrate a positive attitude always; as well as keep an open and objective view.
• Ability to listen empathetically and be respectful always.
• Ability to maintain personal integrity, composure and stay focused.
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions.
• Ability to handle a fast-paced, busy, and somewhat stressful environment.
• Ability to work under pressure and meet deadlines.
• Must be able to push and lift up to 50lbs.