Marketplace Team Lead

Supernova Brands; Wes-Kaap; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Supernova Brands is seeking an energetic Marketplace Team Lead to provide commercial direction, mentorship, and operational oversight of the E-Commerce Coordinators. In this role, you will guide a team focused on maximizing growth and ensuring alignment with broader business goals.

The successful candidate will manage various aspects of marketplace performance, including stock distribution and financial accuracy, while fostering a high-performance culture.

Join us in growing and empowering a skilled team that plays a crucial role in our commercial strategy at Supernova Brands.

Qualifications

• Proven experience in team leadership and e-commerce operations.
• Strong understanding of marketplace dynamics and strategy.
• Ability to drive growth and motivate teams.

Responsibilities

• Manage and mentor the Marketplace Team.
• Ensure operational and commercial excellence in marketplaces.
• Identify new growth opportunities and manage stakeholder relationships.

Skills

Team Management

Operational Oversight

Commercial Strategy

Mentorship

Job description

We are looking for an energetic and passionate Marketplace Team Lead!

Role Purpose

The Marketplace Team Lead is responsible for the commercial direction (informed by the needs and strategy of the Business Units and broader company), mentorship, operational & commercial oversight of the E-Commerce Coordinators and the Marketplaces. The primary function of this role is to facilitate, motivate, and guide the coordinators (across Consumer Electronics and Home Business Units) to ensure peak operational and commercial excellence.

While the marketplace coordinators focus on execution, the Team Lead focuses on unlocking growth levers, removing organizational blockers, and ensuring that marketplace activities align with broader Business Unit (BU) strategies. This role acts as the bridge between high-level commercial goals and day-to-day tactical output.

The primary expectations of the Marketplace Team Lead are:

• Manage the Marketplace Team
• Guide, mentor, lead and motivate
• Align with the broader goals, objectives, initiatives of the company and ensure they are executed within the Marketplace Team
• Make use of the Marketplace Teams capacity to achieve what is expected of the Marketplace Team

Manage the Marketplace Commercial and Operation performance

• Ensure stock is being monitored and intelligently distributed throughout the Marketplaces and if there are any areas of concerns (under or overstocked) to make the best decision moving forward.
• Ensuring the Financial Accuracy of marketplaces are being managed on Supernova Brands internal systems to ensure operational excellence.
• Ensure the Marketplace is commercially participating to the best of its ability through various levers

There is the expectation that the Team Lead will leverage the capacity of their team to help meet all requirements.

• Facilitation: Actively guide coordinators through complex tasks, providing the necessary guardrails for them to operate with increasing autonomy.
• Capability Building: Facilitate coordinators to become subject matter experts in their respective categories and within the marketplaces.
• Resource Allocation: Manage the workload between Senior and Junior coordinators to ensure BU priorities are met without burnout.
• Motivation: Foster a high-performance culture that values professional impact, continuous learning, solutions-oriented thinking, engaging in the company culture and motivating the team to perform and participate within the company.
• Cultivate Growth: Provide opportunities for Coordinators to take ownership and authority in various areas so they can grow confidence in aspects of the business that they aren't always exposed to (higher arching projects, external stakeholder engagement and other opportunities to learn and develop helping coordinators explore initiatives outside their "comfort zone").

Oversight & Growth

• Opportunity Identification: Identify and unlock new growth levers, such as new marketplace entries, exclusive promotional opportunities, or technical enhancements.
• Commercial Strategy: Translate BU & business goals into actionable marketplace roadmaps for the coordinators to execute.
• Project Leadership: Lead high-impact initiatives (e.g. launching new platforms, big opportunities to collaborate with Marketplaces or other such initiatives) and guide coordinators through the implementation phase.

Operational Governance

• Process & Department Optimization: Standardize workflows for listings, pricing updates, and financial reconciliations to improve efficiency and scalability.
• Quality Assurance: Audit marketplace presence (content, pricing, stock) to ensure the team maintains "Supernova Brands" standards of excellence.
• Risk Mitigation: Act as the escalation point for complex issues regarding stock discrepancies, account health, or marketplace issues.
• Functional Oversight: Ensure the team's financial reconciliation and administrative processes (Returns, RMAs, etc) are robust and accurate.
• Guide & Train: Guide and train the Marketplace Team on how to perform their tasks and functions.

Stakeholder & Relationship Management

• Internal Alignment: Work closely with BU Leads and direct line managers to ensure the marketplace team is a proactive partner, not just a service function.
• External Partnerships: Manage high-level relationships with Marketplace Account Managers (Takealot, Amazon, etc.) to secure better support and promotional slots.
• Cross-Functional Bridge: Facilitate communication between the Marketplace team and the Marketing, Finance, and Supply Chain departments to unlock execution.

Management of Marketplace and Insights/Reporting of Marketplaces Management

• Financial Accuracy Reporting: Provide regular and standardised reporting on a Monthly Basis to quantifiably show the Marketplaces Financial Accuracy.
• Stock Reporting in DC's: Provide regular and standardised reporting on a Regular Basis to quantifiably show the stock aging and action plans for stock in Marketplace DC's (Stock aging reports by DC locations).
• Project Progression: Provide regular and standardised reporting/updates on the progression of important projects.
• Marketplace Performance: Provide regular and standardised reporting/updates on the progression of important projects.
• Marketplace Performance: Provide regular and standardised reporting/updates on the Management of the Marketplaces (what is working, what isn't, issues, opportunities, etc.)

Accountability & Scope

• Team Performance: Accountable for the overall output, accuracy, and professional growth of the Marketplace Team.
• Operational Health: Ensures systems and processes are in place to minimize errors in stock, pricing, and finance.
• Strategic Alignment: Ensures marketplace activities directly support the commercial objectives of the BUs.
• Team Management Alignment: Ensures management of the marketplace team directly supports the goals and mission of the leadership of Supernova Brands.
• Conflict Resolution: Responsible for unblocking cross-functional friction and resolving high-level marketplace disputes.

What Success Looks Like

• High-Performing Team: Coordinators are moving toward higher degrees of autonomy and demonstrating deep category expertise.
• Operational Consistency: Marketplace operations run smoothly with minimal "reactive" firefighting due to robust processes.
• Strategic Impact: The marketplace function is viewed by BUs as a primary driver of growth, providing valuable data-backed insights.
• Stakeholder Trust: Strong, professional relationships exist with both internal BU teams and external workflows.
• Transparency: Providing visuals on the management, performance and progress of the Marketplace Team.
• Empowerment over Micromanagement: Provide the "Why" and the "How," then trust the coordinators to deliver the "What" (Within reason of their experience and capabilities).
• Strategic Partnership: The Marketplace team is a strategic asset that influences product pricing decisions through data.
• Proactive Resilience: Anticipating marketplace shifts and preparing the team to adapt before issues become crises.