Marketing Virtual Assistant - 0742 - Johannesburg, South Africa

Bionic Talent; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A digital marketing agency is seeking a Marketing Virtual Assistant to manage daily operations and enhance online presence. Responsibilities include customer communication, appointment scheduling, and social media management. The ideal candidate has significant experience in digital marketing and home services, with strong organizational skills. This is a fully remote position offering a salary of USD 1000 - 1300.

Qualifications

• Minimum 2 years of experience as a Marketing Virtual Assistant or Admin Support.
• Experience with appointment scheduling tools.
• Excellent communication skills in English.

Responsibilities

• Answer customer calls and emails professionally.
• Schedule appointments and service calls with CRM tools.
• Create social media content to promote services.

Skills

Appointment scheduling

Customer communication

Social media management

Canva design

CRM familiarity

Tools

Google Calendar

Meta Business Suite

Job description

About the client

Our client is a fast-growing digital marketing agency in the United States, specializing in home services such as painting and roofing. They deliver reliable, high-quality solutions with a strong focus on customer satisfaction, quick response times, and transparent communication. As they continue to expand, they are looking to bring on a dedicated virtual team member to support administrative tasks and strengthen their digital presence.

About the role

We are hiring a Marketing Virtual Assistant to support our client's daily operations in the home services sector. This position involves managing appointment scheduling, responding to client inquiries, maintaining a professional online presence, and providing general administrative support. The ideal candidate is proactive, detail-oriented, and experienced in supporting fast-paced service businesses.

Experience In a Digital Marketing Agency Is Required.

Experience in the home services industry is required.

What you’ll be doing

• Answer customer calls and emails, providing friendly and professional support.
• Schedule appointments, service calls, and follow-ups using CRM and scheduling tools.
• Keep calendars up to date to prevent overlaps or missed bookings.
• Create and post social media content (Facebook, Instagram, Nextdoor) to promote services and offers.
• Design simple visuals or service promotions using Canva (or similar tools).
• Monitor and respond to messages, reviews, and comments on social media promptly.
• Track and follow up with leads; input data accurately into the CRM system.
• Send estimate templates, service confirmations, and follow-up emails.
• Manage task lists and help coordinate communication between field staff and customers.
• Perform ad hoc admin tasks such as invoicing support, file management, or data entry.

Who are we looking for?

• Minimum 2 years of experience as a Marketing Virtual Assistant or Admin Support, preferably in a digital marketing agency.
• Experience with appointment scheduling and calendar tools (e.g., Google Calendar, Calendly).
• Familiarity with CRMs like Housecall Pro, Jobber, ServiceTitan, or similar.
• Skilled in Canva or other design tools for creating engaging content.
• Proficient in social media tools (e.g., Meta Business Suite, Buffer, or Later).
• Excellent communication skills in English (written and spoken).
• Highly organized, responsive, and capable of working independently.
• A strong problem-solver with a customer-first mindset.
• Prior experience supporting home services, trades, or field-based teams is a plus.

Position details

Position: Marketing Virtual Assistant

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 AM – 6 PM EST

Salary: USD 1000 - 1300

Internal Job ID: 0742