Marketing Operations Manager

MultiChoice Group; Randburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading media and entertainment company is seeking a Marketing Operations Manager to ensure smooth delivery of marketing campaigns. The role involves overseeing project management, stakeholder communication, and optimizing marketing tools. Ideal candidates will have 5-8 years of experience in marketing operations and strong skills in budget management and stakeholder coordination.

Benefits

Dynamic work environment

Opportunity for professional growth

Qualifications

• 5-8 years of experience in marketing operations or a similar role.
• Experience managing third-party vendors and agencies.
• Strong organizational and multitasking skills.

Responsibilities

• Oversee planning and execution of marketing campaigns.
• Manage campaign timelines and deliverables.
• Ensure compliance with campaign governance processes.

Skills

Project Management

Communication

Data Analysis

Budget Management

Stakeholder Management

Education

Degree/Diploma in Marketing/Media/Communication/Business Management

Tools

Project Management Tools

Reporting Dashboards

Job description

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DSTV, GOtv, SuperSport, M-Net, DSTV Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

• Storytelling: ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Join Africa’s most loved storyteller!

Purpose of the Position

The Marketing Operations Manager ensures the smooth delivery of marketing campaigns and initiatives by driving workflow governance, processes, and cross-functional collaboration. This role acts as the operational backbone for campaign execution — ensuring briefs are processed effectively, timelines are met, and marketing resources are optimally utilized.

The role involves managing and implementing all marketing operations across marketing teams and key stakeholders to meet key business objectives. Key activities include:

• Process development, implementation, and improvement
• Driving integrated marketing delivery, communication, and cross functional alignment with key stakeholders
• Selecting, implementing, maintaining, and enhancing key marketing tools and technology
• Planning and project management
• Performance measurement and sharing to drive efficiency.

Key Performance Objectives

Project Management & Planning

• Oversee the planning, execution, tracking, delivery and performance of key marketing-wide initiatives.
• Ensure projects are completed on time, within scope, and aligned with the overarching marketing strategy.
• Manage, update and communicate integrated marketing priority plan, ensuring input and alignment across key stakeholders.
• Track and report on project milestones and provide updates to key stakeholders.
• Performance Measurement and Sharing - monitor performance and insights from Marketing teams and key internal and external stakeholders.
• Collate and facilitate sharing of key insights and learnings with recommendations, ensuring key learnings are shared across teams as input into future strategy and Marketing operations improvement.
• Manage all activities and administration essential to the efficient running of Marketing.

Design Management, Improvements, and Cross-functional Alignment

• Identify, design, and document scalable processes that enable the marketing team to be more effective in their daily work and drive alignment within the department and with key internal and external stakeholders.
• Collaborate with marketing team leaders, Senior Managers, and Heads of Departments in designing, improving, and streamlining processes.
• Define, document, and optimize marketing ways of working across campaign delivery, as well as Standard Operating Procedures across the department.
• Ensure clarity of roles, responsibilities, and handovers across marketing verticals.
• Lead continuous improvement initiatives to enhance efficiency, reduce duplication, and accelerate time-to-market
• Ensure all marketing teams (PR, Social, Marketing, Studio, Digital Marketing, CVM) work cohesively and align with a singular strategy.
• Identify bottlenecks or inefficiencies in existing processes and implement solutions for optimization.

Campaign Operations Management

• Manage the campaign intake process: ensure briefs are complete, approved, and resourced appropriately.
• Coordinate campaign timelines, deliverables, and approvals across Product Marketing, Media, Creative, PR, and Social, Digital and Experiential Marketing.
• Maintain the central campaign calendar to provide department-wide visibility of marketing activities.
• Oversee SLA compliance for campaign delivery (brief-to-live timelines, approval turnaround times, etc.).
• Ensure operational alignment between internal marketing functions and external agencies.
• Monitor and enforce compliance with campaign governance processes (approvals, legal, brand guidelines).
• Conduct post-campaign evaluations, documenting lessons learned and feeding them into process improvements.
• Serve as first point of escalation for campaign workflow issues, delays, or conflicts.
• Track and report campaign status, bottlenecks, and workload distribution to Marketing leadership.

Stakeholder Management

• Act as a liaison between marketing teams and other departments including regional teams and Multichoice group teams to ensure smooth collaboration and delivery.
• Foster open communication and resolve potential conflicts or misalignments.
• Drive alignment across internal and external teams across key regions to meet marketing and business objectives.
• Establish and maintain effective relationships and ways of working with key internal and external stakeholders.
• Regular follow-ups and feedback with critical business partners.
• Ensure effective documentation and communication to senior stakeholders.
• Agency appointment assistance, monitoring, relationship and process management.
• Prepare and deliver relevant presentations to various stakeholders as and when required.
• Create alignment and clarity across marketing teams and relevant departments, and facilitate integrated delivery to meet objectives.
• Deliver process and operational enhancements to facilitate communication and delivery across marketing to meet objectives.
• Collaborate with external stakeholders for a seamless transition and optimization of marketing productivity tools.

Innovation & Training

• Train marketing teams and suppliers on new operational tools, processes, and best practices, ensuring consistent adoption.
• Feedback on key learnings and performance to facilitate optimizations across teams.
• Continually seek innovative methods to enhance marketing operations and introduce new tools or practices when beneficial.
• Stay updated on industry trends and incorporate relevant innovations into the team's workflow.
• Maintain and improve marketing tech stack.
• Manage campaign dashboards and tracking systems for visibility and accountability.

Budget & Cost Management

• Understand budgetary needs of the department.
• Manage the Marketing Budget and track on a weekly basis
• Driving cost saving and optimisations for the marketing department

Qualifications Essentials

• Degree/Diploma in Marketing/Media/Communication/Business Management or equivalent qualification

Experience

• 5-8 Years proven experience in marketing operations or a similar role.
• Up to date with the latest trends and best practices in marketing
• Excellent Project Management and Marketing Campaign Management.
• Effectively Managing 3rd party Vendors and Agencies to deliver additional value for the business.
• Advanced interpersonal and communication skills
• Basic Data Analysis
• Basic Performance Analysis and Reporting
• Detail-oriented with an analytical mindset.
• Strong organizational and multitasking abilities.
• Experience in entertainment industry (Pay TV or OTT) advantageous.
• Experience dealing with advertising and media agencies.
• Budget management experience, skills and proficiency
• Excellent understanding of the full marketing mix with proven ability to project manage and execute brand and marketing strategies across channels: ATL, BTL, Performance Marketing, PR, Activations and to effectively communicate recommendations to management.

Technical Competencies

• Strong knowledge of marketing campaign lifecycles and workflows.
• Project and campaign management expertise.
• Proficiency in project management tools and reporting dashboards.

Behavioral Competencies

• Operational Discipline: Ensures campaign processes are followed and timelines are met.
• Stakeholder Management: Skilled at coordinating across multiple functions and external agencies.
• Problem Solving: Ability to identify blockers and drive practical solutions.
• Self-Starter - Actively look for opportunities and capitalize on them.
• Holistic Thinking - Always seek the full picture and understand the impact on business.
• Positive Attitude - Look for solutions and learn from mistakes, no loser mindset.
• Honesty - Brutal honesty and accountable approach.