Marketing Assistant - JHB

Sanlam; Johannesburg; On-site; ZAR 280,000 - 360,000; Full time

Job summary

Santam Specialist Solutions has a career opportunity for a Marketing Assistant in the Construction and Engineering (SCE) business area, based in Wanderers Office Park. The role reports to the National Marketing Manager and focuses on end-to-end broker service and support.

Key duties include Sales, Business Development and Technical Underwriting at new business stage, with telephonic and email support to intermediaries, policy renewals, and engineering aspects of policies.

Qualifications

• Matric/ Grade 12 is required.
• Postgraduate qualification in B.Com, Engineering or Insurance is preferred.
• RE5 certification is required or in progress.

Responsibilities

• Provide end-to-end service and support to brokers.
• Engage in sales, business development and technical underwriting at new business stage.
• Offer telephonic and email support to intermediaries and brokers on record.
• Quoting on instruction, policy maintenance and renewal; cover engineering aspects.
• Assist in resolving insurance queries within required timeframes and compliance standards.
• Support marketers during busy periods and substitute when needed.

Skills

Sales experience

Broker relations

Customer service

Communication

Underwriting

Education

Matric / Grade 12

Postgraduate B.Com / Engineering / Insurance

RE 5

Job description

Santam Specialist Solutions has a career opportunity for a Marketing Assistant in the Construction and Engineering (SCE) business area which will be based in Wanderers Office Park.

The position will report to the National Marketing Manager.

WHAT WILL YOU DO?

The primary purpose of the insurance marketing assistant role is to focus on providing an end-to-end service and support to brokers. Main functions include Sales, Business Development and Technical Underwriting at new business stage.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• This role is focused on but not limited to; servicing broker requests, including enquiries.
• Technical underwriting at new business stage.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Quoting on instruction / policy maintenance / renewal and engineering aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Managing client expectations on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assisting in implementing solutions for improvement; and
• Standing in for Marketers should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Post Graduate B. Comm, Engineering or Insurance Qualification
• RE 5
• Proven sales experience in commercial insurance industry,
• Engineering underwriting experience will be an advantage.
• Broker relationship management, business development, portfolio management and technical underwriting at new business stage.

COMPETENCIES

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes
• Teamwork