Marketing Administrator

BankservAfrica forms part of the South African National Payments System and is a trusted partner of the financial industry, including banking institutions. Therefore, employees are required to adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE

As a key member of the marketing team, the main purpose is to provide professional administrative support services to the Head of Marketing and the Marketing Department, ensuring a seamless experience for internal and external stakeholders in support of our business strategic goals and brand values.

You will engage with the following stakeholders:

1. Senior Management
2. Board of Directors
3. Regulatory bodies
4. Direct reports to Manager: Events Operations and Internal Stakeholder
5. Internal Teams
6. External customers/stakeholders

Your key responsibilities include:

1. Stakeholder Engagement
2. Administration
3. Compliance and Risk Management

Specific Tasks

People: Skills sharing and transfer support

Administration

1. Ensure all administration is concluded in accordance with internal governance and policy requirements.
2. Create and organise cohesive administrative processes in accordance with the overall marketing requirements.
3. Understand the marketing department's calendar of initiatives and its stakeholders.
4. Manage and maintain credit card invoice and Purchase Order processing, agreements, Service Level Agreements (SLAs), assist with obtaining quotes, sourcing of vendors/suppliers.
5. Upload final documents to the relevant centralised database and any other internal marketing financial legal platforms.
6. Assist the marketing team where needed, e.g., at activations (events), coordinate with third party suppliers/facilities for the delivery of supporting items for events to venues; collection of items from vendors.
7. Maintain the capture of invoices against budget.
8. All administrative functions follow governance and are meticulously maintained, including effective use and familiarisation of BankservAfrica's CRM system and any other marketing systems that would need to be used.
9. Order, deliver, and track promotional items, including maintaining a record of all items in stock.
10. Manage the ordering and delivery of requests for the BankservAfrica Guide to Payments book (co-authored with Walter Volker ex PASA); ensure all invoicing is processed timely, reprint of the book is ordered timely, and delivery and notification are issued in accordance with process and workflow requirements; detailed stock management; reconciliation of revenue and payments of royalties to co-author.
11. Golf booking request management with internal requestors and the Golf Club in respect of our corporate golf membership and associated services offered by the club as part of the membership, such as padel bookings, boardroom bookings, etc.; Monitor and reconcile usage of club membership against pre-purchased vouchers and club records.

Initiatives / Administrative Projects for Continuous Improvement

1. Identify and scope opportunities for improvement/innovation.
2. Deliver client or company specific projects in line with company standards and in agreement with line manager.

Specific Tasks

1. Conserve marketing management and team time by reading, researching, and routing correspondence, drafting letters and documents, and by collecting and analysing documents.
2. Maintain management's time by planning and scheduling meetings, conferences, etc.
3. Perform general personal assistant duties required by the Head of Marketing.
4. Manage and schedule Marketing Team meetings.
5. Offer a diversified, relevant, and complete range of services, e.g., maintain a local and useful consolidated cohesive filing and retrieval system on Marketing SharePoint folder (digital and paper where needed). Ensuring these are backed up.
6. Produce and disseminate accurate approved minutes of meetings and notes for meetings in a timely manner and track outstanding action items from such meetings.

QUALIFICATIONS / KNOWLEDGE

1. Matric
2. Appropriate tertiary qualification
3. MS Office Suite

EXPERIENCE

At least 5 years senior secretarial/PA experience and administrative management experience.

Working in marketing and communications teams, and payments/financial services would be advantageous.

Required Experience:

Unclear Seniority

Key Skills