Market Development Manager - Limpopo

Momentum; Limpopo; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial services provider in Limpopo is seeking an experienced professional to build and maintain relationships with key stakeholders. The ideal candidate will have 3-5 years of experience in client engagement and a solid understanding of the health insurance industry. This role focuses on maximizing value through connections, addressing client needs, and ensuring satisfaction. Excellent service and communication skills are required.

Qualifications

• 3-5 years’ experience in a client engagement, sales, or client service environment.
• Proven knowledge of client engagement principles and practices.
• Exposure to the health insurance industry is preferred.

Responsibilities

• Build and maintain relationships with stakeholders to maximize value.
• Interact with stakeholders to explain product offerings and address queries.
• Assess client satisfaction and recommend improvements.

Skills

Client engagement

Sales

Relationship building

Education

Matric or equivalent

Business-related qualification

Job description

Metropolitan is one of the oldest financial services brands in South Africa. With a 127-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions, and life insurance.

Visit us at: www.metropolitan.co.za

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Build, strengthen, and maintain relationships with key stakeholders and act as the main contact regarding queries, products, and services.

Requirements

• Matric or equivalent
• Business-related qualification
• 3 - 5 years’ experience in a client engagement, sales, or client service environment with proven knowledge of client engagement principles and practices
• Exposure to the health insurance and/or insurance industry

Duties & Responsibilities

• Build and maintain good relationships with various stakeholders (e.g., clients, brokers, partners) to maximize value from these relationships.
• Understand stakeholders' problems and challenges and identify ways the business could better address those needs.
• Interact with stakeholders to explain products and service offerings, address queries, and strengthen their satisfaction with the business.
• Assess the level of client satisfaction with current products and services and make recommendations to address shortcomings.
• Function as a trusted and loyal advisor regarding business challenges stakeholders are facing, by identifying competitive threats and recommending strategies to help them achieve their business goals.
• Analyze all benefits, risks, and costs of proposed strategies to determine viability.
• Provide information to internal teams to capitalize on opportunities to up-sell or cross-sell services and products based on insights from stakeholder engagements and needs.
• Provide excellent service to maintain a positive reputation for the business.
• Resolve any escalated complaints promptly and professionally to maintain good relationships and stakeholder satisfaction.
• Identify and report process and system failures, and suggest enhancements to improve stakeholder experience.

Experience & Competencies

• Interacting with people
• Establishing rapport
• Convincing people
• Articulating information
• Providing insights
• Developing strategies
• Managing tasks
• Conveying self-confidence

Enquiries: [e-mail]