Market & Customer Insights Analyst

Market & Customer Insights Analyst

Location: Westville, KwaZulu-Natal, South Africa

Remote Type: Hybrid Remote

Time Type: Full time

Posted On: 10 Days Ago

End Date to Apply: April 30

Job Requisition ID: JRCHEP

We help move more goods to more people, in more places than any other organization on earth via our million pallets, crates, and containers. We employ approximately 13,000 people and operate in 60 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact. What does that mean for you?

You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Responsible for enabling Strategic Sales Growth through data-driven insights into market and competitive trends and opportunity identification based on customer segmentation. Support business development and improvement opportunities through research and insights, including support on demand and lead generation initiatives and requirements (sales funnel management).

Ensure needed / relevant external data, information, and insights are collected from relevant sources, stored, shared efficiently with relevant stakeholders, and kept up to date. Support the NPS process across the IMETA region.

Key Accountabilities

1. Market & Competitive Intelligence: Gather, analyze, and interpret external market data to support business decisions. Identify emerging business opportunities and risks through competitive analysis. Apply intelligence to external data and propose strategic actions.
2. Sales & Growth Enablement: Analyze market penetration, segmentation, and profitability to support business growth. Develop insights to drive strategic sales growth, pooling asset control, and customer retention. Provide research and insights for campaigns, events, and new product/service launches.
3. Customer & Stakeholder Support: Support local and regional teams with market research needs for day-to-day and strategic decision-making. Drive and manage the Net Promoter Score (NPS) process across the AMETA region. Collaborate across departments to share insights that enhance customer experience.

Required Experience & Skills

1. 5+ years in market and customer research.
2. Technical & Analytical Expertise: Strong statistical analysis, root cause analysis, and trend analysis skills - experience with SAP, Medallia, Data Warehouse (BW), and CRM (Salesforce).
3. Business & Strategic Acumen: Understanding of P&L, business plans. Ability to develop business cases and strategic proposals.
4. Strong verbal and written communication and presentation skills.
5. Ability to work independently and proactively in a dynamic environment.
6. Project management, storytelling, strategic thinking, and confident facilitation.
7. Strong collaboration and interpersonal skills to engage with stakeholders.
8. Experience working successfully in matrix structures.

Skills to Succeed in the Role

1. Active Learning
2. Adaptability
3. Cross-Functional Work
4. Curiosity
5. Customer Insights
6. Data Analytics
7. Digital Literacy
8. Emotional Intelligence
9. Empathy
10. Industry Trend Analysis
11. Initiative
12. Market Analysis
13. Problem Solving
14. Storytelling

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us.