Managing Tech Lead

Acora - IT, Cyber & AI; Wes-Kaap; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a Managing Tech Lead to drive technical direction and infrastructure strategy for a prestigious client. This role combines leadership, architectural decision-making, and team management to ensure optimal IT operations. You will lead a team of engineers, oversee complex IT environments, and implement innovative solutions that align IT with business goals. With a focus on continuous improvement and service excellence, this position offers an exciting opportunity to make a significant impact in a dynamic and supportive environment. Join a forward-thinking company committed to delivering exceptional IT services and fostering professional growth.

Benefits

Private Medical

Pension

25 days annual leave

Gym Membership

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Proven experience in enterprise IT leadership and service delivery.
• Deep expertise in infrastructure management and cloud solutions.
• Strong networking knowledge and experience in ITSM platforms.

Responsibilities

• Define and implement long-term infrastructure strategy for scalability and security.
• Lead and mentor a team of L2 and L3 Engineers to drive service excellence.
• Oversee IT service management processes using ServiceNow for efficiency.

Skills

Windows Server

Linux

VMware

Citrix

Networking (Cisco, Meraki)

Cloud Solutions (Azure, AWS)

DevOps (GitHub, GitLab, Python, PowerShell)

ITSM (ServiceNow)

Security Compliance (ISO, NIST, GDPR)

Team Leadership

Education

Relevant IT Certifications (e.g., MCSE, CCNP)

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow

PRTG

Darktrace

Zscaler

CrowdStrike

Ivanti Security Control

Job description

Job Title: Managing Tech Lead

Contract Type: Permanent Full-Time

Salary: Negotiable dependent on experience

Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

Office Location/Working Policy: Office based

Working Hours: 0845 - 1730

What to wear: Smart casual

The Role

We are seeking a Managing Tech Lead to oversee and drive the technical direction, infrastructure strategy, and service excellence for a prestigious London-based client. This role combines technical leadership, team management, and high-level architectural decision-making, ensuring the seamless operation, optimisation, and security of enterprise IT environments.

As a Managing Tech Lead, you will lead a team of L2 and L3 Engineers, act as the primary escalation point for complex issues, and collaborate with senior stakeholders, architects, and external vendors. You will drive continuous service improvements, automation, and modernisation efforts, aligning IT operations with business goals.

Role Responsibilities

Technical Strategy & Architecture

• Define and implement long-term infrastructure strategy, ensuring scalability, security, and performance.
• Oversee Windows, Linux, VMware, Citrix, Entra AD, M365, and Exchange environments, ensuring high availability and compliance.
• Architect and optimise networking (Cisco, Meraki, VPNs, Palo Alto), storage (SANs, iSCSI), and cloud solutions.
• Lead cloud migration, automation, and DevOps initiatives to improve efficiency and reduce operational overhead.
• Ensure disaster recovery, backup, and business continuity planning (Veeam, iLand, replication) meets enterprise standards.
• Manage enterprise-wide IT monitoring solutions such as PRTG to improve performance visibility and predictive maintenance.

Leadership & Team Management

• Lead, mentor, and develop a team of L2 and L3 Engineers, fostering technical excellence and professional growth.
• Manage workload distribution, team priorities, and operational efficiency to meet SLAs and business needs.
• Drive collaboration between IT, security, DevOps, and business units, ensuring cohesive technical solutions.
• Act as the final escalation point for critical IT issues, providing expert guidance on resolution strategies.

Service Management & Process Optimisation

• Oversee end-to-end IT service management (ITSM) processes using ServiceNow, ensuring efficient incident, problem, and change management.
• Develop and enforce IT policies, procedures, and best practices to enhance operational reliability.
• Ensure compliance with ITIL frameworks, driving continuous service improvements.
• Generate performance reports and analytics using ServiceNow dashboards to identify trends and areas for optimisation.

Security, Compliance & Risk Management

• Implement and maintain enterprise security policies, access controls, and compliance frameworks (ISO, NIST, GDPR).
• Collaborate with security teams to mitigate risks, enhance incident response, and ensure system integrity.
• Manage the deployment and optimisation of Darktrace, Zscaler, and CrowdStrike to improve threat detection and response.
• Oversee endpoint security using Ivanti Security Control, ensuring comprehensive protection across all devices.

Innovation & Continuous Improvement

• Drive automation, AI/ML integration, and DevOps methodologies to modernise IT workflows.
• Evaluate and implement emerging technologies, ensuring the firm stays at the forefront of IT innovation.
• Develop performance metrics, reporting tools, and dashboards to track system health and team efficiency.

Skills, Knowledge & Experience

• Proven in enterprise IT, with a proven track record in infrastructure leadership and service delivery.
• Deep expertise in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Exchange.
• Strong networking knowledge (Cisco, Meraki, VPNs, Palo Alto, Brocade Fibre, HPE switches).
• Extensive experience in cloud solutions, automation, and DevOps (Azure DevOps, GitHub, GitLab, Python, PowerShell).
• Expertise in ITSM platforms, particularly ServiceNow, for incident, problem, and change management.
• Experience deploying PRTG and other enterprise monitoring tools to improve IT visibility and automation.
• Strategic thinking with hands-on capabilities in SQL administration, security policies, and compliance frameworks.
• Excellent leadership, stakeholder management, and project delivery experience.
• Relevant certifications (e.g., MCSE, CCNP, VCP, Citrix CCE-V, ITIL, TOGAF, CISSP, AWS/Azure Architect) preferred.

The Interview Process

️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.

First interview: Video call over MS Teams with the Hiring Manager.

Second interview: Video call over MS Teams with the Head of Infrastructure, including presentation.

???? Final interview: Video call over MS Team with the client.

About Acora

We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Our mission is to unleash the potential of people through amazing IT experiences.

At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way.

#1 BE THE BEST YOU CAN BE

We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.

#2 WE DO WHAT WE SAY

When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.

#3 TOGETHER WE WIN

Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus.Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.

Interested in becoming an Acoran? Check out the link to our website to read more about us - https://acora.com/

How to become an Acoran . . .

If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now.

To be considered for this position, you must have full rights to work in the South Africa.

Equal Opportunities at Acora

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!