Managing Executive: Business Operations & Delivery

Vodacom; Johannesburg; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

Vodacom is seeking a Managing Executive for Business Operations to enhance operational effectiveness and commercial management. This pivotal role involves overseeing sales processes, customer lifecycle management, and team leadership to ensure business growth and efficiency. The ideal candidate has extensive telecommunications experience and a degree in Business or Finance.

Qualifications

• 10+ years’ sales experience in telecommunications or technology sectors.
• Proven success in operations and commercial management.

Responsibilities

• Drive operational excellence and commercial effectiveness.
• Oversee all phases of the customer lifecycle.
• Manage stakeholder relationships for timely delivery.
• Lead and develop the team for high performance.

Skills

Strategic thinking

Solution selling

Customer focus

Collaboration

P&L management

Education

B Degree in Business Administration, Finance, or related field

Postgraduate qualifications/MBA

Tools

CRM systems

ERP systems

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025

Role Purpose/Business Unit:

The Managing Executive, Business Operations, is a strategic leader responsible for driving operational excellence, commercial effectiveness, and overall delivery across the Vodacom business back office functions. This role oversees critical processes supporting the sales cycle, in-life operations, and business performance, ensuring efficiency, accuracy, and alignment with the company's growth objectives. The incumbent will maintain the health and quality of the sales pipeline to deliver profitable growth, enable in-life customer growth, and promote data-driven decision-making across the business. The role covers all phases of the customer lifecycle and delivery across Vodacom Business divisions, subsidiaries, and external divisions.

Your responsibilities will include:

1. Strategy Formulation & Execution:
2. Commercial Operations
3. Define and translate organizational strategy into operational targets.
4. Create frameworks for pipeline management processes and tools.
5. Monitor, analyze, and intervene to optimize pipeline health, identify trends and risks.
6. Collaborate with sales leadership for accurate forecasting and pipeline conversion.
7. Implement governance around sales administration for efficiency and accuracy.
8. Lead bid management processes, strategies, and best practices.
9. Develop pricing strategies to maximize profitability.
10. Establish a win-loss analysis program.

1. In-Life Operations:
2. Ensure governance for contractual compliance and risk mitigation.
3. Improve order fulfillment for timely, accurate delivery and customer satisfaction.
4. Manage customer escalations and develop loyalty programs.
5. Monitor customer satisfaction and identify improvement opportunities.

1. Business Performance:
2. Oversee sales system enablement and develop fair commissions policies.
3. Drive customer segmentation and establish sales targets and metrics.
4. Report on sales performance and develop dashboards.
5. Manage customer lifecycle activities to enhance retention, activity, NPS, and revenue.

1. Commercial Management:
2. Ensure compelling bids and proposals, and error-free, comprehensive contracts.

1. Delivery Management:
2. Lead delivery across product lines and manage stakeholder relationships for timely delivery.
3. Collaborate on large-scale technology projects and oversee order fulfillment processes.

1. Budget Management:
2. Control costs, monitor expenditure, and improve efficiency.
3. Manage financials, report variances, and implement remedial actions.

1. Stakeholder Management:
2. Partner with sales to optimize margins and customer experience.
3. Build and maintain relationships with internal and external stakeholders.
4. Manage key account relationships and ensure high service delivery standards.

1. Delivering through People:
2. Lead and develop the team, promote knowledge sharing, and foster a high-performance culture.
3. Implement skills development, performance management, and engagement initiatives.

The ideal candidate will have:

• B Degree in Business Administration, Finance, or related field; postgraduate qualifications/MBA preferred.
• 10+ years’ sales experience in telecommunications or technology sectors, with proven success in operations, commercial management, and sales cycle management.
• Experience with CRM and ERP systems.

Technical Competencies:

• Strategic thinking, solution selling, understanding of customer’s business and industry, P&L management, and experience in multinational matrix organizations.

Behavioral Competencies:

• Customer focus, accountability, collaboration, resilience, flexibility, people management, and organizational savvy.

Closing date for applications: 16 July 2025.

The role is based at Vodacom, Midrand Campus.

Our employment practices promote diversity and inclusion, and we encourage applicants with disabilities to apply.