Manager: Small Business Services

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles.
• Improve results by tracking and analysing financial reports against agreed measures.
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Research and analyse information by using problem-solving techniques to propose solutions for work challenges.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, processes, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate.

Preferred Qualification

• Must have FAIS Accreditation Regulatory Examination Level 1.
• Preferably completed a Finance-related Degree or Diploma.

Minimum Experience Level

• Must have 2-3 years in a relationship management or banking environment.
• Must have Small Business Services product knowledge and experience.

Technical / Professional Knowledge

• Banking knowledge.
• Banking procedures.
• Business Acumen.
• Business principles.
• Business writing.
• Communication Strategies.
• Data analysis.
• Governance, Risk and Controls.
• Microsoft Office.
• Nedbank policies and procedures.
• Nedbank vision and strategy.
• Principles of financial management.
• Principles of project management.
• Relevant regulatory knowledge.
• Relevant software and systems knowledge.
• Decision-making process.
• Nedbank culture.
• Cluster Specific Operational Knowledge.
• Communication.
• Energy.
• Building Trusting Relationships.
• Managing Work.
• Sustaining Customer Satisfaction.