Manager Service Delivery

Absa Group Limited; Randburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading financial institution in Randburg seeks a Manager Service Delivery to enhance Test Environment Management capabilities. The ideal candidate will have 2-5 years of experience in business change and IT service delivery management. Responsibilities include establishing controls for operations, engaging stakeholders, and enhancing reporting capabilities. A bachelor's in Information Technology and relevant certifications are required. Apply now to join a dynamic team committed to driving change.

Qualifications

• 2 - 5 years business change experience or leading a team through rapid change.
• 2 - 5 years experience in IT Service Delivery Management role.
• Demonstrable track record of successful delivery of business change projects.
• Formal IT Degree or Post-grad qualification.
• Relevant Cloud-Computing Certifications.

Responsibilities

• Champion communication strategies across all levels.
• Establish structures to control operational services.
• Serve as the primary contact for Test Environment escalations.
• Mature Test Environment Availability & Monitoring capabilities.
• Conduct data preparation and reporting.

Skills

Innovative problem-solving

Agile methodologies

Change management best practices

Digital communication platforms

Planning

Education

Bachelor's Degree: Information Technology

Tools

Jira

Power BI

Job description

Overview

Job title: Manager Service Delivery

Job Location: Gauteng, Randburg

End Date: August 24, 2025

Job Summary

Expansion of the Test Environment Management capabilities to extend into Change management and further supporting functions.

Responsibilities

• Stakeholder Engagement and Communication: Champion transparent communication strategies to maintain awareness and buy-in across all levels of the Bank; manage dependencies, risks, and issues across identified programmes to ensure strategic alignment, operational integrity and Test Environment Availability; manage relationships with all support functions and business; prepare and communicate leadership updates, provide status reports, pro-actively escalate issues as needed.
• Change Management: Establish the correct structures to control the ongoing operational services, through the establishment of change controls and a Change Advisory Board within the test environments; engage with senior executives and key stakeholders to ensure alignment and clarity on change initiatives and timings; run the Test Environment Change Advisory Board and be able to make high-impact decisions; make informed decisions with the best interests of strategic programmes at the core.
• Environmental Defect Resolution: Serve as the primary point of contact for Test Environment escalations; manage and assist in resolution of environmental test defect escalations in a timely manner; facilitate identification of root cause categories and identification of preventative initiatives.
• Monitoring: Establish and mature the Test Environment Availability & Monitoring capabilities; implement measures to promote innovation within the Test Environment Portal.
• Reporting & Communication: Conduct data preparation and analysis for the creation of Adhoc, weekly and monthly reporting; implement continuous automation of reporting; aid in the preparation of conceptual documentation for strategic initiatives.

Qualifications

• Minimum 2 - 5 years business change experience or experience leading a team through a period of rapid change
• Minimum 2 – 5 years experience within an IT Service Delivery Management role, with experience across multiple services and business units
• Demonstrable track record of successful delivery of one or more business change projects (not necessarily in the finance sector)
• Relevant Formal (3-year) IT Degree or Post-grad qualification
• Relevant Cloud-Computing Certifications. (E.g. AWS Certified Practitioner.)

Technical Skills / Competencies

• Innovative problem solving – Strong analytical and problem-solving skills with the ability to challenge the status quo, negotiate and drive beneficial change.
• Experience of employing change management best practices and disciplines
• Agile ways of working – experience in working with cross-functional teams using Agile frameworks (e.g., Scrum), managing product backlogs, facilitating sprint planning, and ensuring timely delivery of digital solutions in a highly regulated environment.
• Digital skills - such as using project management software (e.g., Q-Metry, Jira), reporting dashboards (e.g., Power BI), and digital communication platforms (e.g., MS Teams).
• Planning – strong skill in producing, monitoring and delivering on project plans.
• Exposure to governance, control and risk management
• Proven ability to effectively work across cross cultural teams at all levels
• Ability to negotiate / influence at senior level

Competencies

• Commercial / Entrepreneurial
• Results driven
• Relationship / Partnership approach
• Technical skills / knowledge
• Planning and Organising
• Team building / player
• Leadership
• Ability to work independently

Beneficial Skills

• Proven Change & Project Management skills and Certification, including agile ways of work.
• Demonstrated experience in Systems analysis & design.

Education

• Bachelor's Degree : Information Technology

Note: ICT jobs