Manager, Senior, Client Retention, Air & Sea

DSV; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the logistics sector is seeking an experienced Senior Manager for Client Retention in Cape Town. You will lead a team focused on enhancing client relationships and driving growth targets, ensuring service excellence and operational effectiveness. This role requires significant experience in freight forwarding and strong leadership capabilities to maintain a high-performance team environment.

Qualifications

• Minimum of 8 years' experience in Freight Forwarding.
• At least 5 years of senior management & people experience required.
• Fluency in English and Afrikaans, both written and verbal.

Responsibilities

• Manage and support the Key Account Management team.
• Drive key deliverables and KPIs within teams.
• Build and develop relationships with clients.

Skills

Interpersonal skills

Solution Orientated

Forward Thinking

Business writing skills

Driving efficiencies

Education

Relevant Tertiary Qualification

Grade 12 (Gr12)

Job description

Job title : Manager, Senior, Client Retention, Air & Sea

Job Location : Western Cape, Cape Town Deadline : August 11, 2025 Quick Recommended Links

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Main Purpose of the Role :

• To manage and head up the Client Retention Team which includes the Account managers, Estimates and the On-site team.
• To drive KPIs, business processes and support the commercial team on our Protect, Grow and Innovate strategy.

Job Related Requirements :

• Gr12
• Relevant Tertiary Qualification will be an advantage
• Minimum of 8 years’ experience in Freight Forwarding
• Must have at least 5 years of senior management & people experience
• 2 years Client facing experience
• Must have financial experience e.g. Rates and Debtors
• Experience in estimates an advantage
• Valid driver’s license with own reliable vehicle

Electives :

• Understanding of accounts and international freight forwarding across all modes of transport
• Presentation Experience
• Must be fluent in English and Afrikaans, both written and verbal
• Must have a high standard of business writing skills
• Forward Thinking
• Solution Orientated
• Strong Interpersonal skills and the ability to communicate at all levels
• Self-motivated and willing to use initiative
• Affinity for working with people
• Taking responsibility and accountability

Duties and Responsibilities :

• Manage and support the Key Account Management team, Estimates and On-Site team
• Drive key delievrables and KPIs within these teams
• Support business requirements
• Drive and deliver on growth targets within the Retention Client Base
• Build and develop relationships with the Gauteng client base
• Drive efficiencies and identify, manage and mitigate risk
• Managing people’s performance and growth to create a sustainable business environment
• Develop and initiate industry and product relevant solutions and best practice to differentiate DSV as market leaders.
• Ensure service excellence by recruiting and developing high performance team members.
• Compile budgets in order to forecast accurately and plan for sales and operational planning.
• Lead the retention team in line with the company's strategic initiatives within and across business units.
• Effectively interact / liaise with relevant stakeholders in order to achieve excellent service levels to the client