Manager : Sales (A&G Australia)

TIH is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance, as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for excellence, bringing customer-focused innovation and service excellence to the financial services industry.

Job Description

JOB PURPOSE

Strategically implement operational plans to achieve the required sales KPIs.

Responsibilities

1. Operations Management: Oversee an operational area with guidance from senior colleagues. Develop or deliver operational activities, plan and review workload to improve productivity, ensure activities meet standards, and manage exceptions proactively to meet or exceed customer expectations. Maintain healthy employee indicators such as absenteeism, turnover, and engagement.
2. Program Realization of Business Benefits: Develop and manage plans to evaluate and maximize business benefits. Initiate and manage projects to support continuous improvement.
3. Leadership and Direction: Communicate strategies and plans within the team, align with the organization’s mission and values, and motivate staff to achieve business goals.
4. Stakeholder Engagement: Develop engagement plans for projects, build positive relationships, and coordinate inputs across departments to achieve results.
5. Work Scheduling and Allocation: Develop work schedules, approve overtime, and allocate resources as needed.
6. Performance Management: Manage team performance, set objectives, monitor standards, and implement corrective actions to improve performance.
7. Budgeting & Costing: Control operational costs, formulate budgets, and ensure financial efficiency.
8. Building Capability: Develop team capabilities through existing frameworks, set goals, and participate in talent management processes.
9. Compliance: Ensure recruitment and employment adhere to policies and legislation, and uphold Treating Customers Fairly principles.
10. Data Collection & Analysis: Conduct research and analyze data to inform decision-making.

Technical Competencies

1. Verbal Communication: Use clear communication to express ideas and train others.
2. Action Planning: Develop and implement effective plans.
3. Planning and Organizing: Prioritize and oversee activities to meet objectives.
4. Technical Skills: Proficient in MS Office, IEX, Qlikview, Payroll, Avaya.
5. Policy and Regulation: Interpret and apply laws and policies, including FAIS and Labour Law regulations.
6. Presentation Skills: Create effective presentations and guide others.
7. Data Analysis: Analyze data trends for reports and decision-making.
8. Costing and Budgeting: Assist in financial tasks.
9. Reporting: Review and produce reports.
10. Commercial Acumen: Understand business environment and develop solutions accordingly.

Job Requirements

Education

Relevant 3-year Business Management or insurance industry-related degree (Essential).

Experience

1. General Experience: 5+ years sales experience in a decision-making role within financial services (Essential).
2. Managerial Experience: 3+ years planning and managing resources to meet objectives (Essential).

Additional Information

SAQA Accredited Equivalent – Applicants must provide certified evidence of their qualification’s NQF level. All representatives must be fit and proper per regulatory requirements. By applying, you consent to verification of your qualifications and credentials.