Manager Risk & Compliance (E-Commerce and Digital Lifestyle Services)

Vodafone Group; Midrand; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading telecommunications company is seeking a Manager of Risk & Compliance for its Vodapay and Digital Lifestyle Services. The role focuses on establishing robust compliance frameworks, managing risks across digital financial services, and ensuring adherence to regulatory standards. Ideal candidates should have over 8 years of experience in risk and compliance within relevant sectors, alongside a degree in a relevant field. This position offers competitive benefits and a key role in digital transformation.

Benefits

Enticing incentives

Retirement benefits

Medical aid

Staff discounts

Qualifications

• 8+ years of experience in risk and compliance within fintech, banking, or e-commerce.
• Specialist knowledge in e-commerce and payments.
• In-depth understanding of payments processes across the Fintech landscape.

Responsibilities

• Establish a compliance and governance framework for Vodapay and Digital Lifestyle Services.
• Conduct risk management across operational and regulatory domains.
• Engage with stakeholders for compliance training and awareness programs.
• Identify and track changes to laws and industry trends.

Skills

Risk and compliance management

Influencing change

Analytical skills

Communication skills

Fraud risk management

Interpersonal skills

Presentation skills

Education

3-year Degree or National Diploma in BCom, LLB, BA Law, or related field

Postgraduate or Master’s Degree

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

• Are you passionate about digital innovation and ensuring robust governance in a fast-paced environment? Join our dynamic team as the Manager of Risk & Compliance for E-Commerce and Digital Lifestyle Services. This role offers a unique opportunity to shape the future of digital financial services while ensuring compliance, security, and operational excellence.
• VodaPay is an e-commerce Super App ecosystem comprising various mini-apps, and the Digital Lifestyle Services portfolio includes multiple internal and external content services, such as Direct Charge to Bill (DCB) and WASP products and services.
• To lead and embed risk and compliance frameworks across VodaPay and Digital Lifestyle Services, ensuring alignment with regulatory standards, Vodacom Group policies, and best practices. This role is pivotal in enabling secure and compliant digital innovation.
• The role will proactively identify, assess, and mitigate risks while embedding a strong compliance culture across digital financial services and lifestyle platform products and services.

Your responsibilities will include:

Regulatory and Legislative Compliance Monitoring:

• Establishing a compliance and governance Fintech framework for the E-Commerce Vodapay Super App and Digital Lifestyle Services across all Vodacom Financial Services.
• Engaging with various departments across Vodacom to create and embed cybersecurity, data security, and data governance frameworks into the E-commerce and digital business.
• Supporting the business with commercial discussions with local and international third-party suppliers/providers. Ability to translate and embed PASA, ICASA, WASPA, POPIA, and CPA requirements into business processes.
• Developing robust third-party due diligence protocols and ensuring ongoing oversight and control over third-party providers.
• Collating and analyzing information from various sources globally to assess the adequacy and effectiveness of internal risk, governance, and compliance controls, documenting findings, action items, and control plans, and communicating with relevant stakeholders locally and across OPCOs.
• Reviewing customer journeys and campaigns.

Risk Management:

• Proactively managing risks including operational, strategic business, market, IT, credit, legal, and regulatory risks.
• Ensuring all critical and high new business risks are identified and mitigated before product or service launches within Vodacom South Africa across the Fintech landscape.
• Developing and monitoring Key Risk Indicators.
• Assisting the business in navigating complex solutions and decisions.
• Developing risk controls for business processes and performing deep dives and investigations.

Stakeholder Management:

• Operating as a 1st line support across VodaPay E-Commerce and Digital Lifestyle business units, engaging with Managing Executives, Heads, and Product Owners.
• Engaging with internal stakeholders such as Group Privacy, Group CyberSecurity, Technology, Group Risk and Compliance, Vodafone AML, Privacy, and MPesa OPCOs to create tailored frameworks, policies, and processes.
• Liaising with external regulatory stakeholders such as PASA, SARB, FSCA, WASPA, and IFWG where relevant.

Compliance Training and Awareness:

• Assisting in creating and implementing compliance training and awareness programs.
• Fostering a risk and compliance culture by identifying system and process weaknesses and embedding governance principles, values, and sound practices.

Regulatory Analysis and Documentation:

• Driving analysis and documentation of regulatory requirements, especially related to e-commerce and digital solutions.
• Developing risk management plans for relevant legislation and maintaining a regulatory universe (CRMP).
• Developing policies to enforce the governance framework and conducting controls assessments.

Regulatory Environment Changes:

• Identifying and tracking changes to laws and industry trends locally and internationally.
• Conducting impact analysis on business processes and systems.

Fraud Prevention:

• Establishing a robust fraud risk management program.
• Embedding fraud prevention controls into online processes.
• Conducting root-cause analysis on suspicious transactions and enhancing controls accordingly.

The ideal candidate will have:

• A 3-year Degree or National Diploma in BCom, LLB, BA Law, or related field.
• Minimum of 8 years' relevant experience in risk and compliance within fintech, banking, or e-commerce environments.
• Experience in payments and risk management.
• Postgraduate or Master’s Degree is advantageous.

Job Knowledge:

• Specialist knowledge in e-commerce and payments.
• Expertise in risk and compliance management, operational risk, and fraud mitigation for e-commerce transactions.
• In-depth understanding of payments processes across the Fintech landscape.

Job Skills:

• Ability to influence change and develop a governance culture.
• Challenging status quo professionally.
• Translating regulatory knowledge into business practices.
• Strong analytical, financial, interpersonal, and communication skills.
• Relationship management and influencing skills.
• Presentation and facilitation skills.
• Attention to detail in drafting reports and documentation.

Why Join Us?

• This is a high-impact role with strategic influence. You’ll be at the forefront of digital transformation, ensuring secure and compliant customer journeys. Join us to make a difference!

We Offer:

• Enticing incentives and competitive benefits.
• Retirement, risk benefits, medical aid, device benefits, and staff discounts.

Closing date for applications: 20 August 2025.

The role is based at Vodacom Midrand Campus.

We value diversity and are committed to employment equity and inclusion. We encourage people with disabilities to apply.