Manager Relationship Premium

Standard Bank Group; Oos-Kaap; On-site; ZAR 300 000 - 700 000; Full time

Job summary

An established industry player in financial services seeks a dynamic professional to manage high-value client relationships. This role focuses on developing strategic plans for client growth, ensuring exceptional service delivery, and maintaining compliance with regulatory standards. You will collaborate with various departments to provide tailored financial solutions while mentoring junior team members. If you have a strong background in business banking and a passion for client success, this is an exciting opportunity to make a significant impact in a thriving environment.

Qualifications

• 3–7 years of experience in business banking or corporate banking.
• Strong relationship management and financial advisory skills.

Responsibilities

• Develop and execute plans to grow a portfolio of high-value clients.
• Conduct analyses to identify opportunities for premium banking solutions.

Skills

Relationship Management

Client Acquisition

Financial Analysis

Negotiation Skills

Sales and Business Development

Problem-Solving Skills

Education

Bachelor's degree in Business, Finance, Economics, or Accounting

Master's degree (MBA) or Postgraduate Diploma

Professional certifications (CB, CFP, CFA)

Tools

CRM Software

Banking Software

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions.

We're passionate about creating growth in Africa.

Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

1. Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
2. Cultivate and maintain strong, professional relationships with key decision-makers within client organisations, positioning oneself as a trusted financial advisor.
3. Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
4. Collaborate effectively with internal stakeholders across various departments to deliver tailored, high-end financial services that meet and exceed client expectations.
5. Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
6. Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
7. Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
8. Manage and resolve complex client issues with utmost professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
9. Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
10. Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

Qualifications, Skills, and Work Experience

Qualifications

1. Bachelor's degree in business, Finance, Economics, Accounting, or a related field.
2. A master's degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
3. Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.

Work Experience

1. 3–7 years of experience in business banking, commercial banking, or corporate banking.
2. Proven experience in relationship management, financial advisory, or credit analysis for business clients.
3. Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
4. Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

Key Skills and Competencies

1. Strong relationship management and client acquisition skills.
2. In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.
3. Financial analysis and credit assessment expertise.
4. Understanding of risk management and regulatory compliance in business banking.
5. Sales and business development skills to grow the bank's portfolio.
6. Excellent negotiation, communication, and problem-solving skills.
7. Ability to use CRM and banking software for client management.

Additional Requirements

1. A strong network within the local business community is often beneficial.
2. Knowledge of digital banking trends and how they impact business clients.
3. A track record of meeting or exceeding revenue and portfolio growth targets.

Behavioural Competencies

1. Articulating Information
2. Convincing People
3. Developing Expertise
4. Directing People
5. Establishing Rapport

Technical Competencies

1. Banking Process & Procedures
2. Business Process Improvement
3. Client Knowledge
4. Client Retention
5. Risk Awareness