Manager, Relationship, Premium

Standard Bank of South Africa Limited; Ladysmith; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading bank in South Africa is seeking a candidate to manage a portfolio of high-value Premium Segment relationships. The role involves developing strategic plans, cultivating relationships, and providing tailored financial services. Ideal candidates will have 3–7 years of experience in business banking and hold relevant degrees. This position requires strong relationship management skills and a proactive approach to meet client demands.

Qualifications

• 3–7 years of experience in business banking, commercial banking, or corporate banking.
• Experience in relationship management, financial advisory, or credit analysis for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients.

Responsibilities

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients.
• Cultivate strong, professional relationships with key decision-makers.
• Conduct analyses of clients' business needs to identify opportunities for premium banking solutions.
• Collaborate with internal stakeholders to deliver tailored financial services.
• Implement a proactive approach to risk management.
• Monitor market trends to identify new opportunities.
• Prepare and deliver comprehensive financial presentations.
• Manage complex client issues with professionalism and urgency.
• Achieve and exceed performance targets related to portfolio growth.
• Mentor and guide junior team members.

Skills

Strong relationship management and client acquisition skills

In-depth knowledge of business banking products

Financial analysis and credit assessment expertise

Excellent negotiation and communication skills

Sales and business development skills

Education

Bachelor’s degree in business, Finance, Economics, Accounting, or a related field

Master’s degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking

Professional certifications such as Certified Banker (CB), CFP, or CFA

Tools

CRM and banking software

Job description

Business Segment: Business & Commercial Banking

Location: ZA, KwaZulu Natal, Newcastle , Shop 154, Cnr Oak and Ladysmith Rd Newcastle Mall

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
• Cultivate and maintain strong, professional relationships with key decision-makers within client organisations, positioning oneself as a trusted financial advisor.
• Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
• Collaborate effectively with internal stakeholders across various departments to deliver tailored, high-end financial services that meet and exceed client expectations.
• Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
• Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
• Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
• Manage and resolve complex client issues with utmost professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
• Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
• Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

Qualifications

1. Educational Qualifications

• Bachelor’s degree in business, Finance, Economics, Accounting, or a related field. (FAIS aligned)
• A master’s degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.

2. Work Experience

• 3–7 years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management, financial advisory, or credit analysis for business clients.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

3. Key Skills and Competencies

• Strong relationship management and client acquisition skills.
• In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.
• Financial analysis and credit assessment expertise.
• Understanding of risk management and regulatory compliance in business banking.
• Sales and business development skills to grow the bank’s portfolio.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to use CRM and banking software for client management.

4. Additional Requirements

• A strong network within the local business community is often beneficial.
• Knowledge of digital banking trends and how they impact business clients.
• A track record of meeting or exceeding revenue and portfolio growth targets.
• Strong Agric knowledge will be an advantage