Manager Recoveries

nedbank; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a skilled professional to maximize recovery of non-performing accounts through effective legal and risk management processes. In this role, you will rehabilitate delinquent accounts, build strong relationships with stakeholders, and drive team efficiency. Your expertise in banking procedures and debt recovery will be crucial in minimizing losses and ensuring compliance with regulations. Join a dynamic team that values professional growth and contributes to corporate responsibility initiatives, all while making a significant impact on the organization's success.

Qualifications

• At least 5 years of experience in recoveries or collections industry.
• Relevant regulatory knowledge and operational knowledge specific to the cluster.

Responsibilities

• Rehabilitate delinquent accounts by concluding settlement agreements.
• Build and maintain effective relationships with stakeholders.
• Implement risk management practices by identifying and assessing risks.

Skills

Banking procedures

Business acumen

Data analysis

Governance, risk, and controls

Debt recovery practices

Coaching skills

Communication skills

Decision-making skills

Stress tolerance

Work management

Education

Diploma

Law Degree

Commerce Degree

Job description

To maximise recovery of the non-performing book through the application of Legal / Risk management processes in order to minimise loss / risk for Nedbank.

Job Responsibilities

• Rehabilitate delinquent accounts by concluding settlement agreements and arrangements with clients within mandate.
• Meet monthly individual and team performance (Business and Financial) targets by proactively managing the portfolio.
• Build and maintain effective relationships with internal and external stakeholders by providing support, communicating effectively, and conducting oneself professionally.
• Create world-class customer service by resolving queries effectively within turnaround times.
• Drive team efficiency by planning and executing business strategies and reviewing daily reports.
• Manage team performance, skills, and knowledge through on-the-job training, counselling, and coaching.
• Recommend and submit policy and procedure enhancements with supporting documentation.
• Stay updated with legislative changes by attending industry workshops and information sessions.
• Maintain professional and ethical standards by ensuring compliance with regulations, policies, and procedures.
• Manage external stakeholder performance within specified parameters, mandates, and SLAs.
• Identify performance gaps via evaluations and analysis of data from the MIS.
• Implement risk management practices by identifying, assessing, and acting on risks.
• Support the achievement of strategic objectives by aligning systems, processes, services, and solutions with Nedbank and Business Unit plans.
• Identify personal training and career development opportunities through management feedback.
• Complete all personal development activities within set timeframes.
• Share industry knowledge and trends during interactions with team and stakeholders.
• Gain support for new or improved processes by highlighting benefits and facilitating implementation.
• Contribute to a culture supporting transformation goals through Nedbank initiatives.
• Participate in corporate responsibility activities aligned with business strategy.
• Identify and recommend process improvements to add value to Nedbank's operations.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

A relevant Law Degree with admission as an Attorney or a Commerce Degree.

Essential Certifications

Preferred Certifications

Minimum Experience Level

At least 5 years of experience in recoveries or collections industry.

Technical / Professional Knowledge

• Banking procedures
• Business acumen
• Data analysis
• Governance, risk, and controls
• Relevant regulatory knowledge
• Decision-making processes
• Operational knowledge specific to the cluster
• Debt recovery practices
• Coaching skills
• Communication skills
• Decision-making skills
• Stress tolerance
• Work standards
• Work management
• Technical and professional skills

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance, please contact the Nedbank Recruiting Team at [phone]