Credit Risk Analytics forms part of the wider Credit Risk and Billing environment within MTN Finance. We are responsible for risk analysis across the entire credit lifecycle of the post-paid customer base, including consumers as well as businesses. Furthermore, the team is responsible for provisions modelling and modelling and analysis that supports the setting of the post-paid credit risk appetite and credit book management. Other analyses done within this team support fact-base decisioning within the credit vetting process, billing, debt collection as well as other credit risk management activities.
Responsibilities
Key Performance Areas: Core, essential responsibilities outputs of the position (KPA's)
- Manage and guide the technical soundness and accuracy of our IFRS9 modelling
- Monitor provisions and model parameters,
- Oversee monthly provision runs, periodic recalibrations and submissions to external audit
Profitability model analysis and monitoring
- Manage, lead and guide analysis to support the setting and maintenance of credit risk appetite using our profitability models to ensure that acquisitions is supported by business rules that lead to a balance between risk and reward per the MTN strategy
- Manage the monitoring of cash receipts and profitability levels per risk segment within the portfolio
- Provide insight and input into collection targets and pricing.
Budget Management
- Forecast, plan, and review budget for business unit in line with the overall division
- Manage and optimize the budget, ensuring all expenditure is in line with the agreed budgets
- Monitor costs and determine initiatives to optimize resources
Document Management
- Formulate and implement a strategy to maintain an up-to-date retention of records process for provisions, profitability & risk appetite
- Ensure that all relevant documents are retained in accordance with legislative requirements
Quality Management
- Formulate effective methods and standards to deliver the credit analytics strategy
- Ensure that the departmental projects, are delivered within the agreed timelines and in accordance with agreed quality standards
- Consider and recommend enhancements for project performance and processes and initiate remedial action where defects are evident
People and Culture
- Maintain a department organizational structure sufficient to meet all goals and objectives aligned with the MTN credit analytics strategy
- Responsible for the full HR function of the provisions, profitability and risk appetite Department
- Manage, train, up-skill, motivate, retain, and recruit staff
- Measure department performance with appropriate metrics
- Provide for ongoing training of provisions, profitability and risk appetite staff
- Compile monthly departmental performance reports
Supervisory / Leadership/Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others.
- Recruit, develop and retain people with the required skills, qualifications and potential
- Define the departmental KPAs and KPIs
- Performance management and identification of training needs
- Contribute toward a customer centric culture
- Build talent by identifying and developing new leaders for the respective environment
- Employee relations and collaborative teamwork
- Manage Employment Equity and diversity
- Coaching and guidance of subordinates
- Build professionalism, loyalty and commitment to the organisation
- Communicate actively and effectively resolving any potential conflicts that may arise
- Living the MTN Brand – influence employees’ behaviour
Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision
- Confident and experienced in IFRS 9 provisions modelling and monitoring
- Sound knowledge of the IFRS 9 Standard
- Adaptability to various platforms and programming languages
- Knowledge of the regulatory and legislative requirements
- Proficient with Microsoft Excel, Word and PowerPoint
- Strong interpersonal skills including good written and oral communication
- Good analytical, problem solving and conflict management skills
- Strong analytical ability
- Completion of departmental projects within agreed time frames
- Customer satisfaction
- Continuous improvement of profitability and provisions models and related monitoring
- IFRS9 provisions estimates and data submissions to external audit
- Achievement of departmental performance targetsAlignment with Corporate Credit & Risk strategy
- Efficient and effective operational processes and procedures
- Optimal staffing to deliver on departmental KPAs
- Effective management of relationships with internal and external business partners
Qualifications
Job Requirements (Education, Experience and Competencies)
Education:
- Honours degree in Advanced Mathematics/Business Mathematics/Statistics/Risk Management
- Programming courses and qualifications/certifications will be advantageous
Experience:
- At least 5 years’ working experience in the telecommunication industry or relevant finance industry
- 5 years’ work experience in Credit analytics and modelling
- Experience in risk-based pricing modelling advantageous
- At least 2 years’ experience managing people