MANAGER: PROVINCIAL OPERATIONS (WESTERN CAPE)

Services SETA; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Services SETA is looking for a Manager to oversee the administration of discretionary grants and stakeholder engagement in Cape Town. The role involves project monitoring, compliance, and resource management, requiring strong leadership and management skills. Candidates must have a Bachelor’s Degree and considerable experience in public and developmental management.

Qualifications

• National Senior Certificate or equivalent (NQF4) required.
• Minimum of 5 years relevant experience, 3 years at management level.
• Experience in PSET sector, grant administration, and project management is an advantage.

Responsibilities

• Project monitoring and reporting quality assurance within SOP turnaround times.
• Stakeholder engagement and representation on provincial forums.
• Managing internal controls and risk management policies.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Analysis Skills

Leadership Experience

Supervising Experience

Education

Bachelor's Degree in Public and Development Management

Job description

• Provincial Office building maintenance requirements reported and implementation supported
• Provincial Office facilities including cleaning and sanitation gardening safety and security water electricity and vehicles managed daily
• Provincial Office ICT equipment and infrastructure maintenance requirements reported and implementation supported
• Provincial Office assets travel stationery catering and other requisitions submitted for approval in compliance with Finance requirements

Discretionary Grant (DG) Project Monitoring and Support

• Project inductions scheduled conducted and reports quality assured approved and shared within SOP turnaround times informing finance of early learner terminations
• Project monitoring scheduled conducted and reports quality assured approved and shared within SOP turnaround times before tranche invoice due dates
• Project remediation notices issued post induction and monitoring within SOP turnaround times and followed through to conclusion specifically learner terminations and compliance matters
• Project invoicing supported to ensure submission in accordance with tranche payment model
• Workplace approval and remediation supported
• Project planning enrollments and closures supported

Discretionary Grant (DG) Project Rescue

• Projects for which implementation is interrupted issued with rescue notices within SOP turnaround times
• Project rescue implementation plans and budgets considered approved and shared within SOP turnaround times and monitoring to completion continued
• Project rescue failure reports including provisional financial reconciliations supported by evidence recommended for project termination and fund recovery if applicable

Project Closure

• Skills Development Providers supported to register learners for assessment or schedule external moderation
• Project Closure reports quality assured against supporting evidence and approved
• Lead Employers supported to load final invoice within SOP turnaround times

Stakeholder Mobilisation and Capacitation

• Cold calling of LPE (Levy Paying Employers) and NLPE (NonLevy Paying Employers) to obtain authorised contact information for key stakeholders
• Stakeholders mobilised to participate in all Operations business processes
• Annual schedule of stakeholder capacitation sessions communicated and implemented offering quarterly sessions on all Operations business processes

Stakeholder Engagement and Representation

• Quarterly Provincial Reports recommended using standardised template for dissemination to Provincial Skills Development Forums and key stakeholders
• Ensuring appropriate representation on multisectoral Provincial Skills Development Forums and partnership structures
• Providing support to Strategic Partnerships and Strategic Interventions
• Career exhibitions supported through representation and participation

Customer Case Management

• Stakeholder queries emanating from business process failures or requests assigned delegated and followed through to resolution
• Assigned stakeholder queries or requests resolved within SOP turnaround times
• Stakeholder queries or requests reassigned or escalated if outside of KPAs and or DoA

Strategic and Operational Planning

• Inputs to Annual Performance Plan (APP) submitted and Technical Indicators Descriptions (TIDs) for Key Performance Areas (KPAs) signedoff
• Operational Plans for Key Performance Areas (KPAs) developed and implemented
• Performance Information reported 100% aligned to Technical Indicators Descriptions (TIDs)
• Monthly reports of a high standard / quality submitted on time
• Audit Requests for Information (RFIs) and draft responses to audit findings submitted for consideration
• Expenditure against budget for Key Performance Areas (KPAs) managed

Internal Controls and Risk Management

• Policies and Standard Operating Procedures (SOPs) for Key Performance Areas (KPAs) drafted reviewed and recommended for consideration
• Tools to strengthen internal controls implemented and quality assured
• Record management practices implemented and monitored
• Audit action plans implemented and evaluated
• Risks reviewed and mitigation controls (current and planned) implemented

People Management

• Recruitment and selection supported through participation on panels as required
• Additional Human Resources requested to close gaps
• Performance agreements approved for 100% employees with approved performance agreements and reviews completed on time
• Time and attendance monitored and managed and leave responsibly administered
• Direct reports formally coached biannually and personal development plans monitored
• Disciplinary action instituted to correct behaviours and performance where necessary

Requirements

• National Senior Certificate or equivalent certificate (NQF4)
• Bachelors Degree or equivalent qualification (NQF 7) in Public and Development Management Business Administration or related field is required
• Minimumof5yearsrelevantexperienceof which 3 years must be at a management level
• Experience within the PSET sector grant administration project management and stakeholder engagement are an added advantage

Closing Date for Applications 23 May 2025

Management

Job Type

Permanent

1011018..79

EE Position

Location

Cape Town CBD

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Manager Western Cape • Cape Town, Western Cape, South Africa