Manager, Projects

You will be part of our customer care team to add your expertise and skills to the delivery of customer excellence.

Your Role

You will be utilizing your product and trade knowledge to support business development and diversification to drive business growth. You will do this by working with a variety of internal and external stakeholders whilst focusing on the following key objectives.

Your Responsibilities

• Take lead in monitoring and driving sales activities.
• Proactively identify and nurture sales-qualified prospects through the pipeline to generate profitable and sustainable businesses.
• Conduct regular reviews of sales leads and customer portfolios with key stakeholders.
• Conduct market research on pricing and product competitiveness, ensuring regular efforts alignment is being made with our pricing team.
• Provide the CCL team with the customer’s feedback and support on resolutions as required.
• Take the lead in onboarding and implementation of new customers, ensuring that standard operational procedures are updated for handing over to our Customer Care Locations (CCL).
• Maintain and update relevant customer information on internal systems.
• Focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills and Experiences

• Your strong focus and knowledge along with your customer and stakeholder relationships will be the key to your success.
• You have been selected for this role because of your knowledge of our operations and because you possess the key attributes we are looking for.
• You have proven sales experience in Air Logistics.

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive training and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility, and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!