Manager Product TCIB

Indipath Recruitment; Johannesburg; On-site; ZAR 400 000 - 800 000; Full time

Job summary

An established industry player is seeking a dynamic Product Manager to oversee a suite of innovative financial products. This role involves managing the entire product lifecycle, from development to customer engagement, ensuring compliance with regulatory standards, and driving product performance against service level agreements. You will collaborate with various stakeholders, negotiate contracts, and identify opportunities for product improvement. If you have a strong background in product management and inter-bank processes, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 5+ years in product management and inter-bank processes.
• Strong understanding of regulatory and market dynamics.

Responsibilities

• Manage product lifecycle and operational processes effectively.
• Develop business plans and coordinate product enhancements.

Skills

Stakeholder Management

Product Management

Inter-bank Clearing

Regulatory Compliance

Cost Management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The TCIB Product Manager is responsible for a product / suite of products within TCIB Scheme. The Product Manager will manage the lifecycle of the product from the transition of a new product, its servicing and uptake of customers, ongoing enhancements and growth in line with overall strategy. This role is in addition accountable for the management of the operational processes, this function proactively monitors the product performance against the agreed Supplier SLA and servicing against the customer SLA’s in addition to managing the product risks. As the recognised operations of the scheme there will in step alignment from a offering evolutions and development perspective.

POSITION INFO :

You will engage with the following stakeholders :

Internal

• Head Strategic Business Development
• Head Stakeholder Engagement
• Strategy and Transformation (S&T)
• Customer Value Management
• Project Management office
• Service Centre and Management
• Service Desk and Management
• Operational Delivery
• IT Infrastructure and Application Development
• Shared Services
• Finance
• Human Capital
• Risk
• Legal
• Audit and Compliance

External

• Banks, PPPSP’s, MNO’s, MTO’s, Integrators, non-Banks, ACH’s
• Relevant regulatory bodies.
• TCIB Payment Scheme Manager
• SADC RTGS Management
• Other SADC countries’ domestic RTGS Management

Your key responsibilities include :

• Product Development Roadmap and initiatives – Align and Provide input into overarching business strategy.
• Identify and scope opportunities for product improvement / value creation.
• Co-ordinate release schedule for enhancements and other projects and plan at least an annual release.
• Develop a detailed Product Business Plan, strategy and associated roadmap for the product suite including gap / needs identification, product lifecycle management, risks, opportunities, pricing, contract awareness and manage accordingly.
• Manage any customer escalations with regards operational efficiency, accuracy and experience.
• Negotiate contracts with current and prospective service providers.
• Grow volumes and usage through collaboration with Head of TCIB, Scheme Manager and Business Development teams on proposals and customer interaction.
• Provide input to financial models / business cases for new business initiatives to ensure alignment with product / company strategy.
• Support the Market Development team to drive new opportunities and maintain existing clients, to ensure revenue retention and protection.
• Ensure the establishment of automated billing, interchange validation and reconciliation.
• Ensure all legal, contractual and regulatory requirements are met before a new customer goes live.
• Ensure compliance with product and industry disaster recovery requirements.
• Review all change recommendations (enhancements and fixes) and requirements and approve changes before escalating to next level of change approval.
• Be the first escalation point for all related incidents raised.
• Manage a customer take-on program and deployment in alignment with all relevant business standards to ensure the successful take-on of new participants.
• Develop monthly tracking and reporting at product level, market trends and product lifecycle.
• Monthly reporting and forecasting of Participant performance, volume trends, implications and any recommended actions to grow or protect customer usage.
• Monthly reporting of performance against SLA.
• Identify and drive key actions at customer product level and industry level and track and resolve any performance issues or incidents raised.

QUALIFICATIONS / KNOWLEDGE

• Proficient in Microsoft Office.
• Understanding of industry payments landscape (Inter-bank and regulatory).

EXPERIENCE

• Minimum 5 years’ experience in inter-bank clearing and settlement processes.
• The incumbent requires a good understanding of cross-border clearing and settlement processes, regulations, market dynamics, and competitive landscape.
• Minimum 5 years’ experience in related product management disciplines.

PERFORMANCE STANDARDS

• Provides input into and manages cost centre forecasting, budgeting, cost management, cost optimisation and reporting.

Stakeholder Management

• Develops and maintains good stakeholder relationships.
• Builds and manages effective relationships with service providers.
• Spends time integrating across functions and teams.

Delivery of Processes

• Ensures that plans align to divisional / operational / functional strategy and that team goals are aligned to business outcomes.
• Communicates and drives objectives - documents, clarifies and regularly reviews these goals.
• Focuses on medium term business outcomes goals (1–3 years).
• Initiates innovative solutions to problems.
• Identifies and scopes opportunities for improvement / innovation.
• Deploys client or company specific projects in line with company standards and in agreement with line manager.
• Mobilises and prioritises people and resources around change initiatives.
• Manages delivery of Service Level Agreement.
• Resolves problems, conflicts, and attends to crisis management.
• Leads the development of procedures, practices, policies and business processes.

Combined Assurance

• Develops, amends, reviews and implements relevant policies and procedures.
• Ensures compliance with relevant policies and procedures, regulation and legislation.
• Ensures compliance to new standards.
• Ensures risks are reported on and mitigated.

People and Culture

• Manages employees through the employee lifecycle - attracting, identifying, developing, deploying and engaging members of the team.
• Builds a high-performance team through regular individual and team engagement sessions.
• Identifies talent, coaches, develops and motivates to ensure talent retention.
• Manages growth of expertise levels and sharing of knowledge.
• Trains, coaches, recognises and supports managers (1 level down).
• Creates synergies across teams to avoid operating in silos.
• Demonstrates appropriate leadership and managerial style.
• Drives effective change management within team.