Manager - Product.Consumer Post Paid and Home

MTN Group; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading telecommunications company in Johannesburg seeks a Product Manager to oversee product strategy and development. The ideal candidate will have over 5 years of experience in Product Management, including telecom background, and be able to deliver significant customer value propositions. This full-time role emphasizes collaboration, innovation, and cross-functional work.

Qualifications

• Minimum 5 years in Product Management, with 3+ in supervisory roles.
• Experience with project management methodologies and continuous improvement principles.
• Telecom industry experience advantageous.

Responsibilities

• Manage end-to-end product lifecycle.
• Deliver products/services that enable customer value propositions.
• Achieve KPIs and business objectives.
• Enhance customer journey experience quality.
• Foster collaboration across business units.
• Improve product performance monitoring.

Skills

Strategic Thinking

Stakeholder Management

Critical Thinking & Problem Solving

Business Development

Customer Communications

Customer Sales Journey

Decision Making

Coordination & Planning

Collaboration

Education

Degree/Diploma in relevant fields

Post-graduate advantageous

Tools

MS Office Suite

Job description

Mission / Core purpose of the Job :

• Align the product strategy and development objectives with the overall business strategy.
• Develop and enhance digital products, services, and capabilities to support the proposition strategy and business plan, managing the entire product lifecycle.
• Collaborate with internal stakeholders and the Segment team to develop and implement digital products according to service catalogues and roadmaps.

Key Activities & Responsibilities :

Strategy

• Align product strategy with business goals.
• Work with stakeholders to develop and implement products based on service catalogues and roadmaps.
• Promote best practices, continuous improvement, and innovation in product development processes.
• Ensure product development leverages current technologies, processes, and systems effectively.
• Develop and refine methods and systems to enhance product features and capabilities.
• Support product planning, forecasting, and market positioning to set industry benchmarks.
• Stay informed on telecom and industry trends to support innovation.

Product Development

• Research market trends, competitors, and customer insights.
• Utilize development methodologies to create new products and services.
• Manage product marketing principles to meet customer needs, including segmentation, pricing, and promotion.
• Build and maintain relationships with stakeholders and partners.
• Prepare specifications, manage change requests, and oversee implementation.
• Participate in project planning, decision-making, and technical review processes.
• Ensure product integration with relevant systems and compliance with policies.
• Monitor project progress and manage third-party contracts for product delivery.
• Oversee quality assurance and user acceptance testing.

Customer Focus

• Align service delivery with market and business needs.
• Develop products based on customer requirements.
• Implement systems to continually improve service delivery and customer experience.
• Analyze customer requests and trends for ongoing improvements.

Collaboration

• Capture and utilize customer feedback for product enhancements.
• Work across functions to implement customer-specific features and improve retention and loyalty.

Project Enablement and Support

• Execute projects to deliver products and enhancements.
• Monitor and ensure compliance with project changes.

Product Support

• Provide operational support to maximize product value.
• Collaborate on product maintenance, management, and aftersales.

Job Competency Card

Core Competencies Level

• Strategic Thinking : Intermediate
• Stakeholder Management : Intermediate
• Critical Thinking & Problem Solving : Expert
• Business Development : Intermediate
• Customer Communications : Intermediate
• Customer Sales Journey : Expert

Supporting Competencies Level

• Decision Making : Intermediate
• Coordination & Planning : Expert
• Collaboration : Expert

Job Portfolio Focus Degree

• Strategy : Medium
• Operations & Implementation : High
• Team / People Management : Medium

Job Outcomes / Results

• Manage end-to-end product lifecycle.
• Deliver products/services that enable customer value propositions.
• Achieve KPIs and business objectives.
• Enhance customer journey experience quality.
• Foster collaboration across business units.
• Improve product performance monitoring.

Team: Manager / Individual Contributor

Collaboration & Influence Degree

• Consumer functions / Sales / Development Board : High
• Channels & Partners : Medium to High

Education, Skills, and Experience

• Degree/Diploma in relevant fields; post-graduate advantageous.
• Minimum 5 years in Product Management, with 3+ in supervisory roles.
• Experience with project management methodologies and continuous improvement principles.
• Telecom industry experience advantageous.

Skills :

• Proficiency in MS Office Suite.
• Strong analytical and data-driven skills.
• Ability to work cross-functionally.