Manager: Pet Insurance

Telesure Investment Holdings (Tih); Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Telesure Investment Holdings (TIH) is seeking a senior Product Manager for its Pet Insurance line in Johannesburg. You will own the end-to-end product lifecycle, drive profitability, and partner with Pricing, Analytics, IT and Marketing to deliver value.

Responsibilities include launching new features, managing stakeholders, and ensuring regulatory compliance while delivering insights to leadership. The role emphasizes data-driven decision making and cross-functional collaboration.

Qualifications

• Grade 12 or SAQA equivalent is required.
• Vet qualification is advantageous for broader product insight.
• STI qualification is advantageous for formal training.

Responsibilities

• Manage the launch and profitability of the Pet Insurance product.
• Oversee brand and marketing activities within the product area.
• Identify and engage stakeholders up to top management.
• Define and deliver product development aligned with customer needs.
• Collect and analyse data to inform decisions and performance.
• Manage a portfolio of projects and report to senior colleagues.
• Ensure regulatory compliance and adherence to TCF principles.
• Prepare insights and reporting on customer voice and product performance.

Skills

Stakeholder engagement

Project management

Data analysis

Insights & reporting

Regulatory compliance

Education

Grade 12 / SAQA accredited equivalent

Veterinarian qualification (Advantageous)

STI qualification (Advantageous)

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Manage the launch of the Pet Insurance product, growing the product and manage product enhancements. Own profit and loss and ensure continuous profitability of the product.

Responsibilities

Brand

Oversee a particular area, product or service within the larger brand strategy. Involves managing development and delivery.

Marketing

Oversee a particular area, product or service within the larger marketing strategy. Involves managing development and delivery.

Stakeholder Engagement

Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
Offering Technical support to operational areas of the business i.e. Sales and Operations. Coordinate and help facilitate the success of the Pet Profit & Loss. Develop strong relationships with internal Key stakeholders including Pricing, Analytics, IT and Marketing.

Product and Solution Development

Responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.
Develop new ideas that will enhance the performance of the product. Work with Senior Management to identify new opportunities for the business.

Data Collection and Analysis

Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.
Monitoring financial performance of the Pet product and work with VAPS Senior Management to improve performance as required.
Monitor Industry developments to ensure products and services stay fit for purpose.
Evaluate product performance analysis with appropriate recommendation where required for Operations.

Project Management

Manage a portfolio of projects while reporting to senior colleagues. Attend relationship meetings with the Product UMA to explore and influence new ideas to enhance the Pet offering and to resolve any issues.

Compliance

Identify shortcomings in compliance processes, systems and procedures, and suggest and implement appropriate improvements. Work is focused on an assigned unit or discipline. Ensure the Pet product meets regulatory requirements and TCF principles, including claims experience and complaints to ensure it remains fit for purpose.

Insights and Reporting

Prepare and coordinate the completion of various data and analytics reports. Review and report on the voice of the customer to ensure that the product continues to meet customers’ expectations.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); Veterinarian Qualification (Advantageous); STI Qualification (Advantageous)

Experience

5 or more years’ experience and full knowledge of End to End Pet Product (Essential); 2 or more years’ experience of working in a regulated environment (Essential) Experience working within the Financial Services Industry (Advantageous).