Manager, Operations, Solutions

DSV; Kempton Park; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading logistics company is seeking a Warehouse Manager to oversee operations in Kempton Park. The role demands expertise in managing inventory, ensuring compliance, and maintaining performance aligned with client SLAs. Candidates must possess strong problem-solving skills and the ability to lead teams effectively, with a focus on continuous improvement and efficiency.

Qualifications

• 3-5 years’ experience in Warehouse management and Inventory management required.
• Extensive knowledge of Inbound, Stock Management, Outbound and Return processes.
• Intermediate knowledge of Industrial Relations and Processes is a plus.

Responsibilities

• Maintain operational performance in line with client agreed SLA.
• Actively manage daily operational performance to achieve performance metric targets.
• Ensure adherence to health, safety, and environmental compliance.

Skills

Warehouse management

Inventory management

Problem Solving

Communication

Commercial acumen

Tools

WMS - Cargowrite

Microsoft Office

Job description

• 3-5 years’ experience in Warehouse management and Inventory management
• Advance knowledge of WMS - Cargowrite
• Advanced Microsoft office skills

Job Related Requirements

The following is COMPULSORY :

Operations : Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control.

Stock Management includes : Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density, Measurement, Pick-face Replenishment Strategies, Batch and Serial Number, Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment.

Problem Solving : Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures.

Management : Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably.

Communication : Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations, Compliance : Must ensure full site compliance, including the following : DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements.

Stress and Conflict Management : Must have effective techniques and / or skills to manage conflict, cope with stress and work effectively under constant pressure.

SHERQ : Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance / risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001.

Commercial : Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk, Financial : Must have effective financial acumen to ensure tight cost control to meet or exceed budget.

HR and IR : Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.

Added Advantages for the role

• Advanced planning abilities
• Assertive and sound negotiator
• High work rate and attend to detail
• Required to be self-motivated, committed, and able to work under pressure
• Must be conscientious about meeting deadlines
• Well organized
• Team Player
• Ability to work independently

Main purpose of the role

• Maintain operational performance in line with client agreed SLA
• Maintain Internal KPI’s.
• Identify, drive and implement improvements in support of productivity & cost savings.
• To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance

Duties and Responsibilities

• Maintain discipline and measure staff performance.
• Maintain equipment and facility
• Ensuring client’s needs and expectations are consistently met within scope of service agreement; using initiative in developing customized solutions and continuous improvement processes
• Actively managing daily operational performance to consistently achieve performance metric targets
• Ensure employee development plans are in place and achieved as per plan.
• Ensure the adherence to health, safety, and environmental requirements.
• Assisted client with customized solutions & improvement within existing and additional scope.
• Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
• Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc.
• Create and maintain various reports in line with KPI and contractual obligations.
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
• Communicate with clients with regards to supply at all times
• Daily, weekly & monthly inbound and outbound meetings with client
• Control the risks associated with VAS activities.
• Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
• Ensure Material Master and bin master is maintained, updated and actioned as required.
• Control, quarantined and damaged stock, this includes inspections, scrapping processes, etc.
• Ensure inventory processes are followed in operations and admin
• Manage facility maintenance and cleaning