Manager : Operations / Division - B4A Western Cape

Job title : Manager : Operations / Division - B4A Western Cape

Job Location : Western Cape, Cape Town

Deadline : April 25, 2025

Description

Strategy Development and Implementation :

• Responsible for operational input, for strategic plan design and objective setting in conjunction with the Management Team.

Operational Implementation :

• Developing and implementing operational policies and procedures to ensure efficient and effective operations.
• Improving systems, processes, and best practices.
• Managing day-to-day operations as well as the operations team and operations department.
• Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
• Reporting on operational efficiency and quality standards.
• Manage the risk exposure related to the various Store with regards to legislative compliance, Health and Safety, Stock, Assets, logistics, administration, corporate governance issues etc.

Leadership and Management :

• Using strong communication skills to foster a culture of innovation and productivity in the workplace.
• Maintaining service operations with the goal of ensuring sustainability across business operations.
• Creating and managing conflict-resolution programs and leading conflict-management practices.
• Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance.
• Developing and maintaining good relationships with customers and suppliers.
• Developing ways to increase the quality of customer service and increase customer satisfaction.
• Uphold and promote the company values and culture.

Requirements

Qualifications :

• Grade 12

Skills :

• Working with people (Team player).
• Good communication skills.
• Financial acumen.
• Intermediate Microsoft Office skills.

Experience :

• A good understanding of the business.
• Make and maintain good customer and people relationships.
• Must be able to plan and schedule their own work and employees work.
• Must have 5 - 10 years in a retail / operations environment.
• Relevant system knowledge.
• Administrative / Management jobs.