Manager: Operations Collections

Capitec; Milnerton; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading banking firm is seeking a seasoned professional to manage its Collections division. This role involves overseeing large teams and implementing strategies in a data-driven context. The ideal candidate should have proven experience in credit granting and collections, strong leadership capabilities, and be based in Cape Town or willing to relocate. Join us to drive change and innovate in the collections space.

Qualifications

• Proven experience in credit granting, collections, and banking payments.
• Experience managing large teams, especially in high arrears situations.
• Strong analytical skills and attention to detail.

Responsibilities

• Lead large collections teams and drive performance.
• Engage with executive stakeholders to foster relationships.
• Develop strategies for collections and recoveries.

Skills

Credit granting

Collections management

Leadership

Analytical skills

Relationship management

Stakeholder engagement

Education

Bachelor of Commerce (BComm) degree

Tools

AWS

Job description

Overview

Apply By

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To join Capitec, follow the steps below: to see what life at Capitec is all about and complete a short assessment, please click here. Once you have completed the above finalize your application by clicking apply below. Join us in becoming the Best Bank in the World!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. We focus on finding the right people for the right jobs to make a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Purpose of the Role

Are you ready to lead and make an impact in a fast-paced banking environment? We are seeking a seasoned professional to manage our Collections division. This role requires strategic vision, strong executive engagement, and the ability to manage large teams in a data-driven, omnichannel context.

Key Responsibilities

• Lead large collections teams (100+ members) and drive performance across the division
• Engage directly with executive stakeholders and foster strong professional relationships
• Develop and implement omnichannel strategies for collections and recoveries
• Influence hiring strategy and build for future workforce needs
• Support the Head of Department with analytical, detailed insights

Requirements

• Proven experience in credit granting, collections, and banking payments
• Contact centre and AWS expertise; comfortable in a tech-driven company with a sound understanding of innovation and business development.
• Experience managing large teams, especially in periods of high arrears while comfortable with managing some teams remotely.
• Bachelor of Commerce (BComm) degree or similar qualification
• Demonstrated confidence, assertiveness, and sound leadership
• Strong analytical skills and attention to detail
• Excellent relationship management and executive stakeholder engagement
• Must be based in Cape Town or willing to relocate

Equity & Diversity

We are committed to employment equity and encourage applications from all qualified candidates.

If you’re ready to drive change and build the future of collections with us, apply now!

Qualifications (Ideal Or Preferred)

• A relevant degree in Business Management

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.