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Manager Operations & Administration

Liberty Group South Africa

Johannesburg

On-site

ZAR 600,000 - 900,000

Full time

6 days ago
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Job summary

A dynamic financial services company is seeking a Manager in Operations and Administration to lead the Investment Maintenance team in Johannesburg. This role involves ensuring seamless investment solutions and enhancing service quality for clients and partners. The ideal candidate will have extensive experience in investment operations and proven leadership capabilities, along with a relevant tertiary qualification. The company offers a competitive salary and an opportunity for growth within a fast-paced, regulated environment.

Qualifications

  • 5–8 years’ experience in investment operations or financial services.
  • 2–3 years at junior management level.
  • Strong grasp of international investment products.
  • Familiarity with AML/KYC/FAIS frameworks.

Responsibilities

  • Drive high-quality experiences for clients and partners.
  • Oversee middle office functions and ensure SLA adherence.
  • Deliver timely MI reports and analytics.
  • Develop and inspire a high-performing team.

Skills

Investment operations knowledge
Customer experience
Risk management

Education

Tertiary qualification in business, investments, or finance

Job description

Manager – Operations & Administration | Liberty

Role Purpose:

We're looking for a dynamic Manager: Ops and Admin to lead our Investment Maintenance team — a key function that ensures seamless investment solution availability across platforms, systems, and adviser channels. This role blends operational oversight, client experience leadership, and continuous improvement — ensuring Liberty remains at the forefront of service excellence in a fast-paced, highly regulated environment.

Service Excellence & Stakeholder Support

  • Drive a consistent, high-quality experience for clients, advisers, and internal partners
  • Serve as the escalation point for complex queries
  • Monitor team outputs and continuously raise service standards

Operational & Risk Management

  • Oversee all middle office functions and ensure SLA adherence
  • Identify and mitigate operational risks
  • Lead UAT efforts while balancing BAU activities

Reporting & Insight

  • Deliver timely MI reports and analytics
  • Identify performance trends and recommend improvements

Team & People Leadership

  • Inspire, guide, and develop a high-performing team
  • Foster a culture of accountability, collaboration, and growth

Proposition Mastery

  • Act as a subject matter expert across investment platforms and operational systems
  • Support cross-functional initiatives and change programs

What We’re Looking For:

Relevant tertiary qualification in business, investments, or finance (CFP advantageous)

5–8 years’ experience in investment operations or financial services (including 2–3 years at junior management level)

Strong grasp of international investment products, AML/KYC/FAIS frameworks, and platform operations

Background in customer experience and service design highly desirable

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