Manager New Business Support

nedbank; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading financial institution in Johannesburg seeks a team manager to oversee processes and stakeholder relationships, ensuring risks are mitigated. The successful candidate will have at least 5 years of relevant experience, including managing teams. Essential qualifications include advanced diplomas and a strong understanding of business administration. This role emphasizes strategic alignment and stakeholder management.

Qualifications

• 5 years role-relevant experience including 2-3 years experience managing others.

Responsibilities

• Manage a team to ensure financial and reputational risks are mitigated.
• Monitor quality and turnaround standards of service delivery.
• Ensure alignment of business activities with strategic objectives.
• Foster stakeholder relationships through collaboration and engagement.
• Encourage innovation within the team to achieve operational excellence.

Skills

Business administration and management

Change management

Client service management

Communication Strategies

Governance, Risk and Controls

Principles of project management

Relevant regulatory knowledge

Strategic planning

Aligning Performance for Success

Decision Making

Inspiring others

Guiding Team Success

Driving for Results

Planning and Organizing

Education

Advanced Diplomas/National 1st Degrees

Post Graduate Diploma: Law

Job description

To manage a team of people; systems; functions; processes and stakeholder relationships to ensure that the financial and reputational risk exposure is mitigated and to support the business in achieving the divisions agreed targets.

Job Responsibilities

• Ensure that quality and turnaround standards, as defined by service level agreements or legislation, are met and exceeded by monitoring and tracking monthly reports and taking mitigating action where necessary.
• Enable team to achieve established targets by planning and monitoring performance, identifying obstacles and taking necessary mitigating action.
• Manage staff utilisation, systems, processes, operational and strategic expenses by forecasting and analysing reports and changes to legislation.
• Continually optimise efficiency by facilitating effective productivity, project management and innovation.
• Ensure business activities/plans are aligned to the strategic objectives of the division for the next 6-12 months by translating strategic priorities into operational plans and individual objectives for team members.
• Manage and sustain stakeholder satisfaction by meeting service level agreements or legislation and identifying opportunities for improvement.
• Build sustainable stakeholder relationships by identifying and understanding their requirements through collaboration and engagement.
• Provide feedback and information to stakeholders by analysing data and compiling monthly reports.
• Build trusting relationships with subordinates, manager and peers by holding regular meetings and feedback sessions, ensuring effective staff management and motivation including resource and capacity planning.
• Conduct and implement regular workforce planning by measuring and monitoring volumes and efficiencies and implementing contingencies.
• Ensure appropriate distribution of workload by allocating outcome based tasks in terms of skill sets and requirements.
• Ensure compliance with business continuity plan by conducting regular tests and awareness sessions.
• Ensure regulatory requirements are adhered to by reviewing reports and quality assessments and taking corrective action where necessary.
• Continually align business requirements by ensuring all policies and processes are continually reviewed, updated and mapped.
• Manage and contribute to process efficiencies by facilitating regular brainstorming sessions with stakeholders.
• Manage underperformance of stakeholders through continuous monitoring of service delivered in terms of service level agreements.
• Ensure all audit issues are addressed and resolved by enhancing processes and ensuring adherence.
• Ensure quality decisions are made by encouraging the gathering of relevant information, facilitating dialogue within the team and driving the a culture of solution, rather than problem, orientation.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Diploma: Law , Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years role-relevant experience including 2-3 years experience managing others.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Strategic planning
• Aligning Performance for Success
• Decision Making
• Inspiring others
• Guiding Team Success
• Driving for Results
• Planning and Organizing

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at [phone]

If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]