Manager: MIS & Reporting

Postbank (SOC) Ltd; Pretoria; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

South African Postbank SOC Limited seeks an MIS & Reporting Manager to lead the organisation's MIS, reporting and operational analytics across assigned domains. You will translate strategic priorities into an integrated portfolio, define standards and governance, and manage a team of eight to deliver accurate, auditable information to executives and regulators.

The role requires senior leadership, stakeholder engagement, strong data governance and a focus on regulatory reporting, with oversight

Qualifications

• Bachelor’s degree in a quantitative/technology field (NQF Level 7)
• Honours/Masters degree in related fields (NQF Level 8/9) is ideal
• 8+ years in MIS, reporting, data analytics or BI with cross-functional ownership
• 5+ years in managerial or portfolio-leading roles over analysts or delivery resources
• Experience in the Banking industry is advantageous

Responsibilities

• Lead MIS, reporting and analytics strategy across enterprise domains
• Own the reporting delivery portfolio including executive, regulatory and ad hoc streams
• Define reporting standards, data definitions, and governance controls
• Manage a team of eight reporting and analytics resources
• Present insights and risk trends to senior stakeholders
• Oversee data lineage, quality, reconciliation and auditability
• Coordinate cross-functional reporting dependencies with BI, data engineering and risk functions
• Ensure timely, accurate and auditable reporting outputs to governance forums

Skills

Stakeholder management

Data governance

BI reporting

People management

Regulatory reporting

Data quality

Education

Bachelor’s degree in Computer Science, Information Technology, Data Science, Statistics, Business Analytics, Finance, Commerce

Honours or Masters degree in Data Science, Business Analytics, Information Systems, Statistics, Finance, Management

Job description

The MIS & Reporting Manager is accountable for leading Postbank’s MIS, reporting and operational analytics capability across assigned enterprise reporting domains. The role translates strategic, regulatory and operational priorities into an integrated MIS and reporting portfolio, defines reporting standards and governance controls, manages a team of eight reporting and analytical resources, and ensures the delivery of accurate, timely, auditable and decision-ready information to executive, regulatory, operational and business stakeholders.

Job Responsibilities:

MIS and Reporting Strategy, Portfolio and Standards

• Translate Postbank strategic, operational and regulatory priorities into an integrated MIS and reporting roadmap.
• Own the reporting delivery portfolio across recurring, executive, operational, regulatory and ad hoc reporting streams.
• Define and enforce standards for report design, data definitions, metric ownership, refresh frequency, reconciliation, evidence retention and version control.
• Prioritise reporting requests based on risk, regulatory urgency, business value, operational dependency, resource availability and data readiness.
• Advise the Head: Analytics and senior stakeholders on reporting gaps, risks, dependencies, trends and decision-support requirements.

Enterprise Reporting Delivery and Stakeholder Management

• Lead the design, development, enhancement and delivery of dashboards, scorecards, operational packs, regulatory packs and management reports.
• Translate complex stakeholder requirements into reporting specifications, data logic, definitions, business rules, quality checks and delivery plans.
• Coordinate reporting dependencies with BI, data engineering, automation, operations, risk, finance, compliance and business units.
• Review and approve critical reporting outputs before submission to senior stakeholders or formal governance forums.
• Present insights, exceptions, trends, risks and recommended actions in a clear decision-ready format for technical and non-technical audiences.

Data Governance, Data Quality and Auditability

• Own reporting controls for data lineage, reconciliation, completeness, accuracy, timeliness, reproducibility and evidence retention.
• Ensure compliance with POPIA, FSCA requirements, Postbank data-governance standards, information-security rules and internal control expectations.
• Maintain reporting catalogues, data dictionaries, metric definitions, calculation logic, report ownership matrices and issue logs.
• Oversee investigation and remediation of data-quality defects, reporting discrepancies, control failures and stakeholder escalations.
• Coordinate audit, assurance, internal control and regulatory evidence relating to MIS and reporting outputs.

People, Resource and Performance Management

• Manage a team of eight reporting and analytical resources, including Senior Data Analysts, Data Analysts and MIS / reporting resources.
• Allocate work, set delivery priorities, manage deadlines, monitor workload and ensure continuity of critical reporting processes.
• Set role expectations, conduct performance reviews, coach analytical capability and support individual development plans.
• Participate in recruitment, onboarding, probation input, skills planning, succession planning and team-capacity management.
• Promote a high-accountability, service-oriented, governance-compliant and collaborative reporting culture.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Data Science, Statistics, Business Analytics, Finance, Commerce, or a relevant quantitative/technology field (NQF Level 7).
• Honours or Masters degree in Data Science, Business Analytics, Information Systems, Statistics, Finance, Management, or related field (NQF Level 8/9) (Ideal)
• 8+ Years MIS, reporting, data analytics, BI, operational analytics, regulatory reporting or data-management experience, including ownership of complex cross-functional reporting portfolios
• 5+ Years Managerial, supervisory, technical-lead or portfolio-lead experience over analysts, reporting specialists, BI developers or delivery resources
• Experience in the Banking Industry (Advantageous)

Data Analytics Capability Roadmap:

A phased skills pathway for strengthening data engineering, business intelligence, predictive AI, automation, optimisation and strategic analytics capability.

Phase 1: Core Data & BI Engineering

• Data Pipeline Modernization: Database optimization, automated ETL pipelines and stored procedures.
• Advanced Business Intelligence: Advanced data modeling, context filtering, row-level security and cloud deployment.
• Enterprise Analytics Legacy Integration: Statistical profiling, macro migration and legacy predictive validation.

Phase 2: Predictive AI & Automation

• Behavioral Modeling & Marketing AI: Binary classification and feature engineering for upsell/cross-sell propensity modeling.
• Lead Automation & Income Estimation: Regression trees, ensemble learning and automated lead generation scoring engines.
• Customer Service & Retention AI: Survival analysis, lifetime value estimation and NLP for service ticket intent.

Phase 3: Advanced Optimization & Geo

• Spatial Network Optimization: Location allocation algorithms, spatial clustering and spatial regression.
• Marketing & Media Mix Optimization: Constrained optimization, attribution modeling and marketing mix modeling.
• Strategic Leadership & Architecture: Bridging deep technical capability with executive business decision-making and architecture patterns.

Skills & Attributes:

• Uncompromising integrity, honesty, and professional ethics.
• Respectful and professional conduct at all times.
• Strong personal accountability and ownership.
• A commitment to excellence in every deliverable.
• High levels of resilience and perseverance when facing obstacles.
• Self-motivation and the ability to operate independently.
• Continuous learning and intellectual curiosity.
• Loyalty to team objectives and organisational success.

Disclaimers:

The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, we encourage and welcome applications from diverse groups from the South African Employee active population. Correspondence will be limited to short-listed candidates only.

If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.

POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.