Manager - Managed Services (US Hours)

MRI India; Cape Town; On-site; ZAR 812,479 - 1,137,471; Full time

Benefits offered by this job

Office breakfasts

Medical aid scheme

25 days annual leave plus public holidays

Tuition reimbursement

Volunteer paid time

Job summary

MRI India seeks a dynamic leader in Cape Town to oversee end-to-end service delivery and financial integrity for North American clients. This role demands strong financial acumen and the ability to drive performance through a team of analysts.

The successful candidate will lead people management initiatives while fostering a flexible hybrid work model, ensuring team engagement and continuous improvement.

Benefits include generous leave, medical aid, and professional development opportunities.

Qualifications

• 2-5 years of people management experience in a matrixed environment.
• Solid experience in property accounting or finance operations.
• Strong technical systems proficiency with advanced Excel skills.

Responsibilities

• Oversee financial data processing and client deliverables.
• Manage team utilisation, capacity, and workload distribution.
• Lead recruitment efforts and support talent development.

Skills

Accounting principles

Financial reporting

Problem-solving skills

Stakeholder management

Advanced Excel skills

Organisational skills

Education

Bachelor’s degree in Accounting, Finance, Business, or related field

Job description

Role Overview

This role is responsible for end-to-end service delivery, financial data integrity, and team performance within a matrixed global model supporting North American clients. The position requires strong financial acumen, operational discipline, and the ability to drive utilisation, quality, and client outcomes through a team of analysts. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Responsibilities

Operations & Service Delivery

Client Delivery & Financial Oversight: Oversee accurate and timely processing of financial source documents, including interims, audits, tax returns, budgets, and rent rolls. Ensure data integrity, completeness, and audit readiness across all client deliverables. Drive adherence to SLAs, turnaround times, and quality standards aligned to NA client expectations. Act as a primary escalation point for complex client queries and service issues, ensuring resolution and stakeholder alignment.

Performance & Utilisation Management: Monitor and actively manage team utilisation, capacity, and workload distribution to optimise delivery efficiency. Track and report on key operational KPIs such as turnaround time, accuracy, backlog, and utilisation. Identify trends and implement corrective actions or process improvements to improve performance.

Stakeholder & Matrix Collaboration: Build and maintain strong cross-regional relationships (leads, analysts in NA and India, directors and other managers). Participate in client forums, governance calls, and cross-department initiatives. Ensure effective communication across the matrix, filtering and directing queries to the appropriate team members.

Operational Excellence & Continuous Improvement: Lead and support process improvement initiatives (e.g. data clean-ups, workflow optimisation, automation opportunities). Identify and implement technology and process solutions to improve efficiency, scalability, and control. Contribute to department-wide initiatives, operating rhythms, and innovation programmes.

Resource & Coverage Management: Manage PTO planning and scheduling to ensure continuous service delivery and adequate coverage. Oversee administrative processes including Workday inputs (attendance, payroll alignment, etc.).

People & Performance Management

Team Leadership & Culture: Provide full oversight of the team, creating a high-performance, accountable, and inclusive culture. Embed MRI core values into daily team behaviours and decision-making. Foster an environment that encourages ownership, innovation, and continuous improvement.

Performance Management & Development: Set clear expectations and monitor individual and team performance against KPIs. Conduct regular 1:1s, performance reviews, and ongoing feedback conversations. Diagnose performance challenges and implement targeted coaching and development plans.

Talent Development & Retention: Identify, develop, and retain high‑potential talent, building strong succession pipelines. Track and support career progression, skills development, and capability building within the team. Create customised development goals aligned to both individual aspirations and business needs.

Recruitment, Onboarding & Training: Lead or support recruitment efforts to attract top talent aligned to business requirements. Oversee structured onboarding and training programmes to accelerate time to proficiency. Ensure continuous upskilling aligned to technical (finance) and operational needs.

Team Engagement & Wellbeing: Promote a positive and engaged team environment through regular communication, team sessions, and engagement initiatives. Proactively address team issues, risks, and morale challenges. Organise team‑building activities and forums to strengthen collaboration and culture.

Role Requirements & Qualifications

Education & Professional Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or an equivalent relevant professional qualification (e.g. SAIPA, SAICA, ACCA, CIMA) preferred.
• Additional training in people leadership, performance management, or process improvement would be beneficial.

Experience

• 2–5 years of people‑management experience, with demonstrated ability to lead teams, manage performance, and drive accountability in a matrixed or multi‑stakeholder environment.
• Solid experience in property accounting, managed services, or finance operations within a client‑facing environment.
• Experience working with financial data and data processing in a multi‑client environment.
• Experience overseeing service‑delivery metrics, workload planning, escalations, and continuous improvement initiatives.
• Exposure to North American real‑estate accounting processes, client requirements, or time‑zone aligned support models is advantageous.

Skills & Competencies

• Strong understanding of accounting principles, financial reporting, reconciliations, and control requirements.
• Excellent organisational, prioritisation, and problem‑solving skills, with the ability to manage competing deadlines.
• Strong communication and stakeholder management skills, including the ability to lead difficult conversations and resolve escalations professionally.
• High attention to detail, sound judgement, and a strong sense of ownership and accountability.
• Comfort working in a fast‑paced, evolving environment with a focus on quality, client service, and team development.
• Strong technical systems proficiency, the ability to work confidently across complex products and tools, and advanced Excel skills are essential.

Benefits

• Office breakfasts, quarterly lunches, and virtual social events.
• Employee‑led groups such as a DEI committee, Women and Allies, and a Pride Event Group.
• Medical aid scheme, personal pension plan, and parental leave.
• 25 days annual leave plus public holidays, plus 16 hours of flex time off.
• Tuition reimbursement and the flexibility to work from anywhere in the world for two weeks a year.
• Volunteer paid time and a referral reward programme.

EEO Statement

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that belonging is a direct result of diversity, equity, and inclusion.