Manager: Luxury Cars - Durban Regional Office

ZEDA Limited; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading luxury car services company in Durban seeks a Manager: Luxury Cars to develop and implement operational plans, manage a high-quality fleet, and oversee customer service. The ideal candidate has over 5 years of RAC experience and strong leadership skills. This role offers competitive opportunities for professional growth and requires compliance with safety and operational standards.

Qualifications

• 5 Years’ Experience within Rent-a-Car (RAC) Operations/Sales.
• 2 Years’ Experience at a Supervisory level in a similar environment.
• Valid Driver’s License.

Responsibilities

• Develop and implement sales operational plans for the luxury car branch.
• Oversee customer queries and ensure service standards.
• Manage fleet including availability, maintenance, and bookings.
• Ensure compliance with health and safety regulations.
• Lead and develop a performance-oriented team.

Skills

Sales strategy development

Customer service management

Fleet management

Asset management

Budget management

Health and safety compliance

People management

Education

NQF Level 4 Qualification (E.g. Matric)

NQF Level 5 Qualification in Business or Similar

Bachelor's Degree

Job description

Core purpose of the role

The Manager: Luxury Cars is accountable for developing and implementing sales/operational plans to effectively provide services to customers of the luxury cars branch, in compliance with required standards to ensure that targets and objectives are achieved.

Key deliverables and outputs

Branches Sales/Operational Plan Development and Implementation

• Develop and monitor the implementation of the luxury car branch Sales operational plan as aligned to the business objectives
• Set and monitor objectives for the team to achieve the plan
• Implement and monitor adherence to policies, procedures and processes
• Identify sales targets and strategies to achieve the branch revenue targets on a monthly basis
• Grow the business by identifying brand new business opportunities.

Queries and Customer Service Management

• Oversee that queries received are actioned within set time frames
• Oversee that credits are authorised within limits of authority
• Monitor that all customer interactions reflect the luxury car branch and business culture, values and promises
• Communicate CSI focus areas to the team monthly and where needed, provide coaching and assistance where targets are not met.

Fleet Management

• Review annually/monthly trends based on flight bookings and previous car bookings of fleet capacity required and develops fleet forecast plans
• Monitor fleet requirements and capacity to service and create mitigation plans to meet demand
• Oversee the fleeting process including all vehicle installations (e.g. fuel tags, e-tags, Cartrack, fuel cards)
• Oversee permit availability for vehicles used for chauffer drive for current and future fleet needs/demands and the permit application process is actioned timeously
• Oversee fleet maintenance processes (e.g. services and damages)
• Oversee and monitor that the de-fleet process is being effectively executed
• Check that upgrades are managed within regional target and procedure
• monitor that all vehicles ready to rent meet quality standards and any issues identified are rectified timeously
• Confirm that sufficient fleet is available to cover bookings and to manage upgrades/upsells/walk-ups accordingly
• Monitor and plan that all reservations and special requests are met
• Monitor and manage sufficient fleet and effective utilisation of fleet.

Damaged Car Management

• Confirm all damages have a fully completed and signed Damage Report
• Monitor that all damaged vehicles are sent to Accident Yard
• Conform that unknown damage is investigated and resolved daily
• Monitor that staff accidents are actioned according to procedure and acknowledgement of debt is sent to Payroll Department
• Identify possible breach of contracts and oversee the breach of contract process.

Asset Management

• Allocate all assets purchased a number and submitted to Head Office
• Monitor all assets are securely locked away / per procedure (e.g. keys, vehicles, cash, personal belongings [handbags/wallets/cellphones], lost property, counter products, equipment, tablets)
• Manage the process for all relevant equipment to be regularly serviced and maintained (e.g. aircons, printers, vacuum cleaners, two-way devices, phones etc.)
• Communicate attempted / suspected theft of assets to Special Investigations Department immediately
• Monitor premises are locked and secured during and after hours as per local procedure
• Oversee that any malfunctions or security issues are actioned immediately and reported to the Risk Department and/or Special Investigations Department (where applicable)
• Monitor all vehicles, keys and counter products are accounted for (e.g. inventory and inactive)

Budget and Financial Management

• Confirm that all submitted claims are approved timeously
• Confirm that all supplier invoices are processed on procurement system timeously
• Monitor that all financial records are retained and available as per retention list/procedure (E.g. petty cash claims)

Health & Safety and Compliance Management

• Ensure the Occupational Health and Safety Act is communicated and adhered to
• Identify all risk factors, communicate and resolve immediately
• Ensure that representatives are trained and available for all shifts (e.g. fire marshal, first aider, SHE representative)
• Ensure that daily premises inspections are conducted and any irregularities are reported and actioned
• Attend quarterly Health and Safety meetings and communicate meeting minutes to representatives
• Ensure that ISO, Health and Safety, and internal audit requirements are adhered to
• Ensure that all audit findings are actioned and resolved to ensure that they do not reoccur.

Reporting

• Ensure all appropriate reports have been actioned and approved as proof thereof
• Check and monitor the system to ensure that all report processes and workflows are properly completed
• Identify any areas where reporting processes are not being adhered to and provide feedback and training
• Compile and submit manager's board report to Area Manager after finalisation of financials.

People Management

• Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose
• Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed
• Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best, while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.)
• Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work and objectively correcting and handling any deviations as they arise
• Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways in which to place or replace any vacancies.
• Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the Zeda Leadership Behaviours
• Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in their jobs
• Approve all requested overtime timeously.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Human Capital Manager, Special Investigations team, Risk department, Learning and Development department, General Manager: Rental, Area Manager, Dispatch Manager, Damages and Workshop Manager, Buyback Manager, Supervisor: Operations/Branch, Finance.

External Stakeholders

Suppliers.

Academic Qualifications

Essential:

• NQF Level 4 Qualification (E.g. Matric)
• Valid Driver’s License

Advantageous:

• NQF Level 5 Qualification in Business or Similar.
• Bachelor’s Degree .

Note: May be required to work overtime.

Work Experience

Essential:

• 5 Years’ Experience within Rent-a-Car (RAC) Operations/Sales
• 2 Years’ Experience at a Supervisory level in a similar environment.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 05/08/2025